Questions and Answers

To login and manage orders and products, the Odissa admin area can be accessed from here: https://odissa.co.uk/admin.php This is the main access for indepth management of products and orders and the way I tend to favour logging in. You can also access the admin area by logging in from the front of the site on the top navigation bar.

1,000px x 1,000px square @ 72dpi is an ideal size for Odissa product images. Making them a uniform size keeps them looking regimented and neat when the products are laid out in a grid formation.

The site was created by The Guild of Jewellery Designers to showcase a diverse offering of handmade, design led items of jewellery that are not generally found in mainstream high street shops. We love distinctive designs that stand out and sail against the wind. Unfortunately, there may be instances where we are unable to accept your products for showing on Odissa. This may only be due to poor product images so we are more than happy to review you selections in the future if improvements are made.

When an order is placed for products through Odissa, the details and payment are passed directly to the designer/maker with the sale commission deducted. Odissa acts as an intermediary sales platform and has no dealings with the buyer. An email is generated and sent to the seller with a confirmation also going to the buyer. Buyers contact the sellers direct with queries about their order or to organise returns, if applicable, through the seller contact form in their profile

When an order is received, Odissa has already also received payment in full from the buyer and passed it to the seller, invoices should be generated from your side for the full amount or they can be generated from your Odissa admin area.

You should include a copy of the receipt and an invoice with the goods which you can print from the orders page of your admin area. If the parcel is being shipped internationally, you should also attach a customs form to the outside if applicable. It is your responsibility to enquire into import and export regulations and to find out what documents are required in the destination country.