Questions and Answers

Odissa provides customers with a facility to liaise with the designer/maker directly through their shop area using the contact form. Customers can contact us via email, online message and feedback forms, or in writing. If the customer has a product query that we cannot answer, we will direct them to contact you and if necessary put you in touch with them via our customer support ticketing platform.

When you ship orders please ensure you get necessary tracking information and, if your items are valuable, you have adequate insurance in place in case items go missing in transit. If the customer does not receive their item or if it arrives damaged, it is your responsibility to ensure either a replacement is sent, or a refund is issued.

When an order is placed you will receive an email confirming the details. Please dispatch your order on time and login to your account to add tracking information where applicable for each order. It is vital that you keep the customer informed about their order.

You can either login from the front end of Odissa or the back admin area. Our preference is the back end ( https://odissa.co.uk/admin.php ) as we feel it's easier to work with but this is personal preference. Please be as thorough as possible with product descriptions, ensure you add dimensions for your products and create product options for products that have them (for eg, chain length or finger size).

Fees are collected at source when the order is placed and deducted when the money is transferred directly to the seller using PayPal Adaptive Payments so a PayPal account is necessary to list on Odissa.

You should include a copy of the receipt and an invoice with the goods which you can print from the orders page of your admin area. If the parcel is being shipped internationally, you should also attach a customs form to the outside if applicable. It is your responsibility to enquire into import and export regulations and to find out what documents are required in the destination country.