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FAQ's For Sellers

What products do we look for?

The site was created by The Guild of Jewellery Designers to showcase a diverse offering of handmade, design led items of jewellery that are not generally found in mainstream high street shops. We love distinctive designs that stand out and sail against the wind. Unfortunately, there may be instances where we are unable to accept your products for showing on Odissa. This may only be due to poor product images so we are more than happy to review you selections in the future if improvements are made.

How do transactions work?

When an order is placed for products through Odissa, the details and payment are passed directly to the designer/maker with the sale commission deducted. Odissa acts as an intermediary sales platform and has no dealings with the buyer. An email is generated and sent to the seller with a confirmation also going to the buyer. Buyers contact the sellers direct with queries about their order or to organise returns, if applicable, through the seller contact form in their profile

Who do I invoice when I receive an order?

When an order is received, Odissa has already also received payment in full from the buyer and passed it to the seller, invoices should be generated from your side for the full amount or they can be generated from your Odissa admin area.

What documents should I include with the parcel?

You should include a copy of the receipt and an invoice with the goods which you can print from the orders page of your admin area. If the parcel is being shipped internationally, you should also attach a customs form to the outside if applicable. It is your responsibility to enquire into import and export regulations and to find out what documents are required in the destination country.

How are Odissa's fees collected from the seller?

Fees are collected at source when the order is placed and deducted when the money is transferred directly to the seller using PayPal Adaptive Payments so a PayPal account is necessary to list on Odissa.

How do I list products in my account?

You can either login from the front end of Odissa or the back admin area. Our preference is the back end ( https://odissa.co.uk/admin.php ) as we feel it's easier to work with but this is personal preference.

Please be as thorough as possible with product descriptions, ensure you add dimensions for your products and create product options for products that have them (for eg, chain length or finger size).

How do I fulfil my orders correctly?

When an order is placed you will receive an email confirming the details. Please dispatch your order on time and login to your account to add tracking information where applicable for each order. It is vital that you keep the customer informed about their order.

What about Insurance and Order tracking? And what happens if it goes missing in transit?

When you ship orders please ensure you get necessary tracking information and, if your items are valuable, you have adequate insurance in place in case items go missing in transit. If the customer does not receive their item or if it arrives damaged, it is your responsibility to ensure either a replacement is sent, or a refund is issued.

Who handles Customer Service?

Odissa provides customers with a facility to liaise with the designer/maker directly through their shop area using the contact form. Customers can contact us via email, online message and feedback forms, or in writing. If the customer has a product query that we cannot answer, we will direct them to contact you and if necessary put you in touch with them via our customer support ticketing platform.

Why was my application for a Seller Account not approved?

Please don't be offended if we decline your application to list on Odissa as we turn away more products and sellers than we allow in. To ensure the product range fits with our target customer base, your products must fit with our requirements, and the Odissa team must love your product. The main reason we decline applications is for poor product photography but you can always re-apply once the issue has been resolved. Please contact us if you would like feedback on why your application was unsuccessful.

How are returns handled?

Buyers can login to their account and fill in a Return Merchandise Authorisation (RMA) form for the product they wish to return stating the reason for the return. The return should be acknowledged as soon as practical and steps taken to resolve the issue with the customer by either issuing a refund, credit or replacement. (Personalised goods can only be returned by agreement with the seller.)

International Buying and Selling

Odissa is owned and operated by The Guild of Jewellery Designers Ltd and is a UK company, complying to UK legislation. Unfortunately we are unable to offer the Odissa marketplace for overseas sellers to list products.


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