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Returns and Refund Policy

How to Return or Exchange an Item on Odissa


If you need help with your order:


Most issues are resolved by working with the Odissa seller directly. If you contacted the seller more than 48 hours ago, login to your account profile and choose 'GET HELP' to raise a ticket so we at Odissa can help you.

If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller on Odissa manages their own orders, and makes decisions about cancellations, refunds, and returns.


How do refunds and returns work on Odissa?


Sellers must abide by the UK distance and online selling regulations; go to the shop's homepage and click on the tabs to view their shop policies.

More information here.

If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item:


  • Where you should send the return
  • What time frame does the seller wish to receive the return
  • Who will be responsible for the cost of return postage, if not written in the shop's policies
  • What delivery method to use

What should I do if the seller doesn’t refund my order, or if the seller doesn’t accept returns?


If the seller doesn’t allow refunds or returns, you may be able to open a case with Odissa.


Cases can be opened if:


  • You never received your order
  • Your order wasn’t as it was described on Odissa

What are shop policies?


Each seller on Odissa is responsible for their own policies regarding refunds, exchanges, and returns. Policies may vary from shop to shop.


Before making a purchase, you should review the shop’s Returns & Refunds policy. You can find the shop’s policies on their profile page under the 'Returns and Refunds' tab on their shop homepage.


The seller wasn’t able to help me


If the seller is unable to help you, your next step is to open a case about your order, you can contact Odissa directly stating the order number in your confirmation email.


I checked out as a guest


If you checked out as a guest, you can contact Odissa directly stating the order number in your confirmation email.

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