Allumer offers 12 months guarantee from the date of original purchase against any defect arising due to faulty materials or manufacture subject to proof of purchase date. Accordingly any defect will be repaired free of charge at Allumer’s discretion, provided that the defect has not been caused by neglect, misuse or normal wear and tear. This does not affect your statutory rights.
For further information please contact our customer care team on firstname.lastname@example.org .
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
PRIVACY AND SECURITY
At Allumer, we value your privacy
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include www.allumer.co.uk. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
TERMS AND CONDITIONS
IMPORTANT LEGAL NOTICE
Please read these terms and conditions carefully before using this website. Your use of this website confirms your unconditional acceptance of the following terms and conditions. Using this website indicates that you accept these terms and conditions of use and agree to be beyond them.
Allumer welcomes your views about this website and these Terms and Conditions of Use. Please contact Allumer or Natasha Leith-Smith with any queries or comments using the ‘Contact’ page.
1. USE OF WEBSITE & intellectual property
1.1 ALLUMER operates this website at www.allumer.co.uk (“Website”), to provide information about its business activities and products to its customers.
1.2 Every time you use this Website you are agreeing to be bound by these Terms and Conditions of Use and any other applicable legal notices or terms and conditions which are located on particular pages of this Website and any other information which ALLUMER brings to your attention (the “Agreement”).
1.3 You are permitted to download and print content from this Website, for your own personal, non-commercial use, provided that:
•(a) You do not modify the content on this Website in any way;
•(b) You do not use the graphics on this Website separately from any accompanying text;
•(c) You ensure that all relevant copyright and trade mark notices appear in all copies;
•(d) You do not incorporate content from this Website in any other work in whatever form;
•(e) You do not reproduce, transmit or store content from this Website in relation to any other Website or form of electronic retrieval system; and
•(f) You do not access content from this Website in such a manner as to make it appear part of any other Website or electronic database or retrieval system.
1.4 If you have any queries about the commercial use of content from this Website or you want to make purchases of ALLUMER products for commercial purposes, please contact email@example.com.
1.5 Any use of the content on this Website other than in accordance with Clause 1.3 above or without ALLUMER and Natasha Leith-Smith prior written permission for any purpose is prohibited. If you breach any of the provisions in the Agreement your permission to use this Website automatically terminates and you must immediately destroy any content from this Website which is in your possession or control.
1.6 All Intellectual Property Rights (which, includes, without limitation, any trade mark, patent, registered design, copyright (including, without limitation, photographs and graphical images), design right, topography right, database right, application to register any of the aforementioned rights, trade secret, unpatented know-how and right of confidence and any other intellectual or industrial property right of any nature whatsoever in any part of the world) in this Website and the content on it are protected by law.
1.7 Unless otherwise stated, all Intellectual Property Rights in this Website and its content are owned and reserved by ALLUMER and Natasha Leith-Smith.
DELIVERY AND RETURNS
Our customers are our main priority and this page is to assist you with any problems or queries regarding ordering and payments. Customers can find answers to possible questions in the dropdown menu named; Delivery and Returns.
FREE SHIPPING ON ORDERS OF £150 OR MORE IN THE UK
ALLUMER aims to deliver all items in the UK within 3 working days and all overseas items within 1 week (subject to the availability of the jewellery). Please give plenty of time if you are ordering for a birthday, Christmas or special occasion. We will only despatch items after payment has been approved. All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.
Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ALLUMER are not responsible for any delays caused by destination customs clearance processes.
Products up to £50 is £5.00 – Royal Mail Signed for First Class.
Delivery is normally within 1-5 working days and parcels will need to be signed for.
Products more than £50 is £8.00 – Royal Mail Special Delivery.
This is usually delivered within 1-2 working days.
LONDON (CENTRAL) SAME DAY DELIVERY
For Central London post codes, we offer a same day courier service – please confirm with us beforehand by email at firstname.lastname@example.org. Orders must be received and payment approved. Your order will then be dispatched as a priority by courier.
Delivery within the EU is £12.50 via the Royal Mail ‘International Tracked and Signed For’ service.
Delivery is normally within 3-5 working days and parcels need to be signed for on delivery.
International delivery is £14.50 via the Royal Mail ‘International Tracked and Signed For’ service.
Delivery is normally within 5-7 working days and parcels need to be signed for on delivery.
If you would like an International priority delivery service please email us direct at email@example.com.
Special offers are only applicable to one offer per order to the value £20 and above. All offers are at the discretion of Allumer.
*If you cannot find what you are looking for our customer care team are always happy to help and can be contacted on firstname.lastname@example.org
**Please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature.
RETURNS AND EXCHANGES
How do I return my product?
You are entitled to a full refund on your purchases from ALLUMER, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from email@example.com within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by ALLUMER within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. ALLUMER does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
All Custom Orders and Special orders are not returnable.
ADDRESS FOR RETURNS – ALLUMER, PO Box 64687, London, NW3 9PD
This policy does not affect your statutory rights.
Thank you again for shopping with us at ALLUMER.
I received the wrong product
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.