Fire-drake Jewellery

A mainly self taught Jewellery designer and maker, Chris of Firedrake Jewellery began experimenting with metal designs in 2013, beginning with bead and wire and graduating to fully fabricated items. Each piece is made with love and care.

UK Hallmarks

In order to describe and sell precious metal jewellery as such, we need by UK law to have the item hallmarked by our chosen Assay House (we use Birmingham, UK as this is the closest to us and by far the most famous). This applies to any item of jewellery that contains:

Above 7.78gm weight of Sterling, Britannia, Argentium or Fine Silver

Above 1gm weight of Gold - where the item is solid gold and not gold filled (rolled gold)*

We may occasionally decide to have lower weight items hallmarked - this is at our discretion, however you are at liberty to request us to have a lower weight item hallmarked. In this case the addition of a hallmark will incur a charge which will be advised to you before you pay for the item.

*Gold filled jewellery cannot be hallmarked as it contains a core of non-precious metal. That said, if there is also a high enough percentage of precious metal in the piece and it is identifiable from the gold filled it is possible that we may be able to gain a hallmark. 

Ordering and Timescales

We will endeavour to post out items to you in a timely fashion.

If the item(s) do not have a “made to order” note on the product listing this means we have the item in stock and can ship to you within 4 working days.

If the item(s) do have a “made to order” sticker, then the delivery schedule will increase to approximately 3 working weeks from receipt of order to posting item(s).

We will always post your items as soon as possible, depending upon the complexity of the item and whether we need to source materials and/or gain a UK Hallmark.

If for any reason you item will be delayed further we will contact you and advise you of a revised date.

Some items by their very nature will take more time to make, if this is the case there will be a note made in the product description and we can discuss it with you when you order.

If an item is to be customised, we will advise you within 2 working days (from the date you send us the customisation form or email), the turnaround time, cost and any other additional charges. 

If you have ordered a commission item or customization you do not need to go through our basket/merchant pages on this site.

We shall email you a quotation specifying the item, description and postage costs.  Once you have accepted the quotation, we will email you an invoice which will be split into two payments: we ask for a 50% deposit prior to work commencing, this is only refundable at our discretion. 

The balance would be due for payment once the item is ready for you and prior to delivery.  We will usually email you with a picture of the item at this point so you can be sure it is exactly what you expect.  Once the balance is paid we will ship the item out to you at the appropriate postal rate.

You are welcome to fully pay for the item upon receipt of your invoice if you prefer.

Commissioned items can be paid by BACS or PayPal (the details would be on your invoice).

We are also able to take payment by card over the telephone should you wish to use this service.  If so, our service provider Worldpay, insists that the address/postcode/bank account or credit card owners name are identical to the ones you give us verbally.

A printed receipt will be included with the item(s).

Postage, Packaging and Customs

Our standard rate for postage and packaging are listed in the cart selection once you've chosen the items you would like to buy.  We use standard UK Royal Mail for UK and collection Courier services for the rest of the world, the costs have been summarised into groups in order to make shipping easier for you to select and for us to manage.

Each item will be gift boxed separately - unless you ask otherwise

We will post items anywhere in the world - so long as we are able to organise a courier to that location - and we will complete customs forms truthfully in summary as "hand made fashion jewellery"

All items will be packaged securely

If you have purchased multiple items and they are packaged together and are to be delivered to the same address we will combine the delivery as listed

If you are unsure - please ask before you buy, we will find out the most expedient and safe delivery method for you to the best of our abilities.

UK Tax (VAT) etc

At present we are not VAT registered with Her Majesties Customs and Excise

So the price you see is the price you pay

Any Customs charges for overseas delivery are the responsibility of the purchaser

Privacy Policy including GDPR

Any transactions you make with us are treated in confidence between us and the relevant banks we (and you) are currently using.  In our case we use Paypal, iZettle, WorldPay and Barclays Bank all of which conform to regulatory standards as set by the UK authorities.

Due to the nature of our business we may have obtained your contact details including but not limited to your name, address, email address and phone number (either mobile or landline).  These are kept on password protected devices secured by standard anti-malware software.  Backups are kept securely.

You are welcome at any time to ask us to remove any references of you from our records.

We will never share your information with a third party.

If you wish to discuss any of these items with us, you are most welcome to do so.  Please email us at the address on the contact page.

Returns

We hope you are happy with your purchase, but if for any reason you are not, we encourage you to contact us before you attempt to return the item.

If you do need to return it to us, you will need to contact us first for a return address and the postage is your responsibility unless we have specifically indicated that we will bear the return cost.

All returns must be made within one month of your receipt of the item, if the item is not what you expected it to be or it is faulty.  At this point we would offer you a full refund or replacement.

If the item does not fit the intended recipient and requires alteration:

And f you have supplied the size and we have made the item to that size in good faith, we will charge you for any alterations and you will be required to bear the transit costs.

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