Returns

We  want you to be happy with the goods and service you receive from GETi. If you make a purchase from us you have 30 days, from receipt of cancellable goods (excluding personalised items), to notify us if you wish to exchange an item or cancel your order.

To discuss a return directly with us login to your account and contact us directly. Sign in to access your current orders.

Exceptions and Exemptions

Items of the following are, as a rule, non-returnable or non-cancellable:

Specially commissioned orders and personalised items unique to you and therefore unable to be resold. Hygenically sealed items where the seal has been broken. Gift vouchers Returning or exchanging an order.

If returning an item, please contact us regarding your orders outlining your reasons for doing so as your feedback helps us to improve our service.

It is recommended that you return the item in suitable packaging and using a ‘signed for’ postal service, Special Delivery or Recorded etc., and to retain your proof of postage. The seller will not be held responsible for goods not received for return.

We will process the refund of your order to your PayPal account no later than 30 days from receipt of the goods.