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Ortak Jewellery

Hatston Industrial Estate
Kirkwall
KW15 1RH Orkney,  Scotland,  United Kingdom

Handmade in Orkney, Scotland. Ortak Jewellery provides a wide range of jewellery and pendants that are perfect for any occasion. With such a talented team, our handcrafted pieces will be the perfect addition to your own personal style.

 

It is our commitment to excellence that has seen us grow to become one of the largest UK manufacturers of handmade jewellery on the high street today.

 

Behind Ortak Jewellery stands a highly skilled workforce with over 200 years combined experience in jewellery manufacturing. It is this considerable expertise, alongside our hardworking team that allows us to help others further their own business.

 

Ortak Jewellery prides itself in the manufacturing processes we now carry out – every piece of hand-crafted Ortak Orkney jewellery comes with pride and love from an expert craftsman or woman. We use the most up-to-date equipment along with skilled craftspeople to create beautiful pieces for you.

 

With such a talented team, each handmade item will be perfect for any occasion – adding your own personal style whilst looking great at work or play.

 

Ortak Jewellery prides itself in the manufacturing processes we now carry out. Every piece of hand-crafted Ortak Orkney jewellery is sent to its future owners with pride. We use the most up to date equipment along with skilled craftspeople to create beautiful jewellery.

 

We offer a full bespoke design service where master patterns or one-off pieces can be created from a drawing or a sketch. They can then be transformed into personally designed items of jewellery for you or your clients. Our enamelled ranges can also be produced in colours to match almost any colourways.

 

Ortak Jewellery's fully equipped modern workshop is situated in the City & Royal Burgh of Kirkwall. Its location, in the beautiful Orkney Islands, is open to visitors and one on one consultations alike. Come along and see for yourself and you can be sure of a very warm welcome.

 

 

 

 

Your order is shipped securely. Each package is insured from our door to yours. Some items are available from stock and will be dispatched immediately however special items which are made to order can take up to 21 working days. If you require an item sooner, please let us know in the field marked 'special instructions' on the checkout page and we will try to accommodate, or will contact you to advise otherwise. The high level of customer service we offer means we do everything possible to ensure your gift arrives in time!



Shipping



Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:

While we try and ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.



UK Deliveries



Postage is free on orders over £100.00 - the standard postage charge on orders under this value will be £3.50 and the service used will be 1st class post. You can upgrade to Special Delivery which costs £6.00



International Deliveries



Postage is free on orders over £100.00 - the standard postage charge on orders under this value will be £7.50 and the service used will be Standard Airmail post. You can upgrade to an express service which costs £10.00.



Delivery Times



We are unable to guarantee delivery times from Orkney however typically standard service should arrive in the EEC within 5 days, 7 days to the rest of Europe and 7-10 days outside of Europe - requesting the express option should expedite delivery however we are not able to guarantee an exact delivery date due to possible customs delays.



Important Notice



The delivery times shown are supplied by Royal Mail. Shipping times listed reflect the time it takes for the package to travel from our warehouse to your door. It is not possible to guarantee delivery times on any items. Ortak can take no responsibility for delays caused during shipping, once goods have left the warehouse.



Christmas Deliveries



Approaching the festive season delivery times will get longer due to the volume of mail in the postal system. Please order well in advance for Christmas. Our current advice is that the last shipping date for stock items (see above) for the UK is 20th December, for Europe 12th December, for the US 12th December and for Australia 5th December. Items can be made to order until 10th December. Please phone or email if in doubt. We trust this information is of value in helping you to plan your Christmas shopping and to avoid disappointment.



Customs



All goods supplied to European Union Countries do not need a customs declaration. VAT at the UK rate of 20% is included in the listed price. All international packages are marked as Small Packet and the goods are accurately described, with costs, on the Customs Declaration Document. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.


14 Day Money Back Guarantee



You may return any item in its original condition and packaging within 14 days of having received your order for a full cash refund. All goods returned are at the sender's expense unless faulty. Notification of faulty goods should be made as soon as possible after the goods have been received. Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original carton, promptly contact the shipping company for a damage inspection report and request that the shipping company returns the merchandise. Under these circumstances, do not return the merchandise yourself. If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit. Mark your parcel clearly as "Returned Goods".



 



We cannot provide a refund or replace any personalised goods or any items made specifically to order. This includes all items where specific stone or size choices are made. Orders placed for 14 Kt, 18 Kt yellow gold or for white gold are crafted to order and are considered as specials. These orders cannot be cancelled and returns will not be accepted unless the goods are defective in their manufacture. For reasons of hygiene, we are unable to refund or replace any earrings other than where faults in manufacture can be demonstrated. Refunds will not be given for rings that do not fit, please ensure you have your correct ring/finger size before placing your order. All disputes will be settled under United Kingdom Law.


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