This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from scottmillarjewellery.com (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOU PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at scott@scottmillarjewellery.com or by mail using the details provided below: Scott Millar Jewellery [Re: Privacy Compliance Officer] 47a Warleigh Road, Brighton, BN1 4NS, United Kingdom
RETURNS, EXCHANGES AND REFUNDS We hope that all of our clients are happy with their purchases. In the event that you are not fully satisfied with your jewellery, have received a faulty item or it does not fit please see the below information. In any event please contact us in the first instance and we will help as much as possible. EXCHANGES If for any reason you would like to return an item for exchange we are happy to do so within the first 28 days from the receipt of your items. This requires the item to be unworn, in perfect condition and in the original packaging. Please note that this does not apply to earrings, gold jewellery, bespoke jewellery or engagement and wedding rings. REFUNDS You have the right under The Consumer Contracts Regulations to return items for a full refund within 7 days of receiving your order. To do so the items must be unworn, in perfect condition and in the original packaging. Please note that this does not apply to earrings, gold jewellery, bespoke jewellery, engagement and wedding rings. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return. FAULTY GOODS RETURNS Scott Millar Jewellery is confident in the quality of our products. In the even that an item develops a fault you are entitled to a full refund within 12 months of receipt or for the item to be repaired. In the event a repair is not deemed suitable you can choose to have a replacement item that is to the same value. RETURNS POSTAGE COSTS If you need to return an items to us for any reason please contact us to let us know. Include your name, address, details of the product, the receipt/invoice number and the reason for return. Customers are responsible for any costs associated with returning items. We advise using a signed for and insured service. Please note in all instances we are unable to refund any costs associated with duties, clearance fees or brokerage fees for items dispatched outside of the EU. NON-RETURNABLE PRODUCTS In compliance with current UK Health and Hygiene Regulations we cannot accept returns of pierced items such as earrings. GIFT VOUCHERS Please note gift vouchers are non-refundable and have an expiration 12 months from date of purchase. Any items purchased from the gift voucher amount fall under our standard terms and conditions as detailed on this page. SALE PURCHASES Items purchased when on sale are not eligible for refund or exchange, unless faulty as detailed above. If an item is purchased as part of a multi-buy or gift offer all items must be returned as one package. BESPOKE PURCHASES As bespoke items are designed and made to order they are not entitled to refund or exchange. Any items described as one-off, limited edition or personalised are also not eligible to refund or exchange. GOLD JEWELLERY Due to the high value of 9 carat and 18 carat gold each item is made to order and therefore are not entitled to refund or exchange unless faulty. EXCEPTIONS Please note that any repairs, resizing or alterations that are not carried out by Scott Millar Jewellery invalidates any claim to refund or exchange. In all instances your Statutory Rights are not affected. Please contact us if you have any questions, queries or concerns before placing your order.
