The Diamond Setter is an independent family owned business located in the beautiful Royal Tunbridge Wells, Kent. Gavin and Lorraine came back to England in February 2020 to reunite family roots, but struck by the crisis of 2020. Like most people, the pair lost their job prospects and with companies halted hiring, they had to evaluate and ground themselves to what is essential and what they have built over the years. Digging into courage, a slither of light during the dark times appeared. Founded in the middle of a global pandemic, The Diamond Setter is a brand anchored on honesty and positivity.
The inspiration behind The Diamond Setter is to create an unintimidating jewellery shopping experience accessible to everyone. Promoting unique handmade jewellery, designed and made in England, focusing on skills, craftsmanship and dedication to each and every jewellery piece.
Gavin is a highly experienced jeweller as well as a diamond and gemstone setter with nearly 20 years bench experience. From years spent in Hatton Garden creating jewellery for renowned brick and mortar high street brands, working for Rolex repairing watches for high net worth individuals, discovering origins and story of gemstones in South East Asia and all the way down to New Zealand as a master jeweller and diamond setter, Gavin has a solid foundation in creating bespoke jewellery. He has a love affair with diamond and stone setting, the core of his craftsmanship.
Lorraine believes that everyone should have access to fine jewellery, that there should be something for everyone. Jewellery shopping should not be daunting and instead, an experience allowing you to be yourself. With years in customer service, her eyes are focused on customer's experience.
Design and Materials
The pair draws inspiration from their travels across three continents where their ethos are shaped by both beauty and challenges of everyday living. Gavins attachment to the ocean is a driving force in his creativity whilst Lorraine dwells on the feminine touch and comfortable luxury.
The Diamond Setter primarily works with Sterling Silver and 9 carat gold supplied by merchants whose commitment to the environment is to only use recycled raw materials where possible and limit their impact on environment. Their discipline and processes adhere to UK's environmental regulations which are among the stringest in the world.
Quite simply, each piece is unique. Although the pattern, the size, and other components look the same, there will always be something different from other pieces. It is like a thumbprint, it only belongs to you. The Diamond Setter's special customisation feature on the website reinforces this concept. For the first time ever, you can choose the placement of your gemstones with a touch of your finger, and without an extra fee. All jewellery pieces are handmade to order, apart from a very few that we showcase on shows and pop up clubs.
The Diamond Setter's humble workshop is located in the beautiful Salomon's Estate in Royal Tunbridge Wells, a borough not far from London where modern life blends in with the town's natural beauty. With minimal jewellery display, you will find the studio is inviting you to look behind the scenes and inspect life on the bench. If you are local or happens to be traveling in this direction, you are more than welcome to make an appointment and take a peek at the skills and talent involved in creating a jewellery piece.
Operating on a small production means unnecessary waste are eliminated which are common in mass produced jewellery business. All jewellery pieces are handmade to order. A closed recycle production is practiced in all aspect of the operation, including keeping of lemel and scrap. No work is outsourced enabling us to support local talent. From conception to delivery, it is all done under one roof, crafted by talented artisans. Your jewellery comes in an eco-friendly luxury box finished with a beautiful matt black leatherette, made of FSC® (Forest Stewardship Council) certified material. Our sustainability does not compromise the quality and luxury of our unique handamde jewellery.
TERMS AND CONDITIONS OF BUSINESS
This shop area is operated by G Marsh Company Ltd. Where these terms and conditions use terms such as "we", "us" and "our" they refer to The Diamond Setter and G Marsh Company Ltd.
By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.
We reserve the right to refuse service to anyone, for any reason, at any time.
Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.
Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.
ONLINE STORE TERMS
Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website.
We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
Your order will only be accepted by us once your goods have been dispatched.
MODIFICATIONS TO OUR SERVICE AND PRICING
Prices for items are subject to change without notice.
We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you.
We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service.
During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
Where you select a "next day delivery" option, orders placed on Fridays, Saturdays or Sundays may not be despatched for delivery until the following Monday and so may not be received until Tuesday.
If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
Where items have not been dispatched prior to a cancellation request, our refund policy will apply.
LIABILITY AND INDEMNITY
We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.
Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.
We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.
PERSONAL INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE
When you visit our website, we'll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated, identifier.
As you browse our website we'll continue to collect information about the website pages that you look at during your visit, how long you visit them, and what links you click on each page. We may also record what keywords you used to locate our website and what third-party website referred you to our website.
The information we collect about you is referred to as Device Information. It's not personally identifiable to you (for example, we don't collect or associate your name or address with this Device Information) and it's not stored on our systems for any longer than we need to store it in order to allow you to use our website for the purposes in which it is intended.
We collect Device Information from you using Cookies. These are small data files that are placed on the browser you use, on your device, to visit the website. Cookies often include an anonymous and unique identifier (so we know it's your device).
Certain cookies are placed on our website in order to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Where cookies we place on your computer are:
- Not identifiable to you as a living person, and
- Only placed in order to fulfill the inherent functions of an ecommerce website
we won't ask for your permission before we place them.
We may, from time to time, also collect information about your actions on the website and record those actions in log files. This data will include your IP address and may include the device that you are using, the browser that you are using, your internet service provider and be attached to date and time stamps. We'll only include this information for as long as necessary.
PERSONAL INFORMATION WE COLLECT WHEN YOU MAKE A PURCHASE OR REGISTER FOR AN ACCOUNT
When you use our website to make a purchase of one of the goods or services that we offer for sale, or when you register for an account on our website (without making a purchase) you may be asked to provide certain personal information about you.
Such information we collect may include:
- Your name
- Your address
- Your contact information (like your telephone number or email address)
- Your date of birth
When you make a purchase on our website you may also be asked to enter your credit or debit card details. You may be redirected to a 'payment gateway' website to enter your card details, or you might be asked to enter these directly onto our website.
Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then send back a secure 'token' which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.
Where you wish, you can always delete a stored card within your customer account.
We call this data Personal Information.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
HOW WE USE PERSONAL INFORMATION AND DEVICE INFORMATION
We use Device Information we collect in order to help us screen for potential risk and fraud, to improve and optimise our website (by generating data about how our customers browse and interact with our website) and to analyse the success of our marketing and other advertising campaigns.
We use Personal Information that we collect to fulfill any order that you place and to communicate with you as one of our customers. We may also use this information to screen for potential risk and fraud.
With your consent, we may, from time to time, provide you with information or advertising relating to the products and services that we provide.
SHARING YOUR PERSONAL INFORMATION AND DEVICE INFORMATION
We will share personal information and device information with third parties in their capacity as a data processor on our behalf. We'll only share your information with third parties in so far as they assist us with using your information.
We may also share your personal information and device information in order to comply with applicable laws and regulations or to respond to any lawful request for information we receive, or to otherwise protect our rights.
RE-MARKETING AND BEHAVIOURAL ADVERTISING
We may, from time to time, share your device or personal information to provide you with targeted advertisements or marketing communications we believe might be of interest to you. This may include sharing some of your information with third party networks such as Google, Bing or Facebook.
DO NOT TRACK
Our website does not alter it's data collection and use practices when we see a Do Not Track signal from your browser.
If you are a resident of a country where the European Union's GDPR is applicable, you have certain rights.
To exercise your rights to access your data, receive a copy of that data, or to rectify a mistake, please contact us.
For more information please contact us using the details below.
This policy sets out the returns policy for goods or services purchased through the online store operated by The Diamond Setter.
We truly believe that our jewellery pieces and the craftsmanship involved will mean that your jewellery will bring smile to your face. If for any reason, there is fault in the jewellery, please accept our sincere apologies. We will gladly offer a credit note to the value of your jewellery piece(s) within 14 days after dispatch or a complimentary repair. We offer 6 months of warranty for your jewellery which covers damage caused by manufacturing only. In the event of break or damage caused by wear and tear, a repair cost will apply and will be assessed depending on the damage.
To be eligible for a return and avail of the credit note, your item must be unused and in the same condition that you received it, and it must be in the original packaging with labels attached. Cost in returning the items to us including repairs, are borne by you.
Bespoke pieces are final sale and non refundable. Gift cards are also non refundable.
Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. You will be provided with return merchandise authorisation. Failure to notify us may result with the products being returned to sender.
Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
If you used a The Diamond Setter merchandise credit to purchase an item, you will not be entitled for a refund.