Wise Fig Jewellery

Welcome to Wise Fig Jewellery! Helping you to choose the best, without costing the Earth……

• Wise Fig Jewellery is handmade, and as such it is expected that there will be variations between items, and occasional imperfections. We see these as part of the attractive and unique nature of the pieces, and feel they add to their character. If there is anything you are not happy with on receiving your jewellery please let us know as soon as possible.

• Ordering: In stock items can be ordered directly through the website. If an item is showing as out of stock it is usually still possible to place a back order, but there will be a 4-6 week delay in receiving that item to allow time for it to be made. If you are interested having an bespoke item made, please complete our bespoke enquiry form with as much information as you can, and we will contact you to discuss the possibilities.

• Payment information: We accept payment through our website using debit or credit cards through Stripe, or PayPal. Full payment (including postage costs where applicable) must be received before the item is dispatched. In the case of a bespoke order, once the order has been agreed by both parties a minimum 50% deposit will be taken. The balance is due on completion of the item. The item will not be dispatched until full payment (including postage costs where applicable) has been received.

• For in stock items the estimated dispatch time is 2-3 business days. Occasionally there may be delays in this due to holidays, but if this applies you will be notified at the time of purchase. Any items not currently in stock will be made to order. This requires sufficient time to source materials, make, and send for hallmarking. We estimate most orders will be available within 4-6 weeks. If you have a particular date by which you need to receive your jewellery please let us know, and we will let you know whether we can meet that date.

• UK postage: All jewellery items will be sent by special delivery (next working day delivery, tracked and insured) as required by Royal Mail at a subsidised cost of £4.95. Free postage will be applied to any order over £200.

• International delivery: International orders are very welcome, but there are some countries that have restrictions on the import of jewellery. We reserve the right not to accept your order if your country is affected by this. At the time of writing, we are unable to export jewellery items to Australia.

• Additional charges: International orders may incur additional charges such as tax or customs charges. We are unable to offer any information about these as they will differ for each product and country, and they are solely the responsibility of the customer.

• Returns: Returns are accepted when received in new and unused condition within 14 days of receipt. Any refund due excludes postage costs unless the item was faulty. Regrettably it is not possible for us to accept returns on bespoke or personalised items unless there is a fault with the item. If there has been damage in transit, or if you have any concerns about the item when you receive it, please contact us straight away. If you are returning jewellery to us, we strongly recommend that you use Royal Mail Special Delivery which includes insurance and tracking. The item remains your responsibility until it is tracked as having been received by us. 

• Guarantee: Wise Fig Jewellery items are guaranteed against problems arising from defects in workmanship for 12 months from the date of receipt of the item. We would be happy to address any problems arising after that date but would need to charge a fee for the repair and return postage. Any damage due to mistreatment, trauma or accident is not covered under this guarantee. 

• Jewellery sizing: Resizing of jewellery is sometimes possible but will incur a fee (plus return postage). Please contact us if you wish to discuss having your item resized.

• Precious metal costs: Precious metal costs vary over time, and it may be necessary for us to adjust our prices accordingly. We reserve the right to do this without notice at any time. Bespoke orders where the price and timescale has been already agreed by both parties will not be affected.

 

Wise Fig Jewellery takes the security of our customers’ data seriously, and welcomes the opportunity to let you know about the measures that we have in put in place to achieve this. If you have any questions that are not answered by reading our privacy policy, do get in touch through info@wisefigjewellery.com. 

What information do you hold about me?

When you place an order, or sign up for notifications or offers through our website, we will collect a certain amount of personal information about you. 

For those placing an order or opening an account this includes your name, address, email address, telephone number and details about your order. We will use that information in case we need to contact you about an order, and to deliver that order to you. We will retain that information until you tell us you no longer wish us to.

For those signing up to our notifications and offers, we will hold your name and email address. We will use that information to keep you up to date with our news, events, and offers. We will retain that information until you tell us you no longer wish us to. You have the option of unsubscribing at any point, by clicking on the unsubscribe button on our emails, or by contacting us.

If you have contacted us with a query about a product or a bespoke design, we will hold your name and email address or telephone number, as well as information related to our discussion or your order. We will retain that information until you tell us you no longer wish us to.

Cookies

We use technology to track the behaviour patterns of visitors to our website.  This includes the use of ‘cookies’ which could be stored on your browser. You can usually modify your browser to prevent this happening, but you may lose some of the functionality of the website if you do this. For example, your browser will need to download cookies to create a personal wishlist, or to remember what you have placed in your shopping basket. The information collected in this way, including your IP address, your approximate geographical location and how you found our website, could be used to identify you unless you modify your browser settings.

Where do you store my data?

We use the services of a company called MailChimp, who hold all our customers’ data on secure servers in the USA. If you want to know more about how they look after the data, please look here. (link: https://mailchimp.com/legal/privacy/)

Do you hold any of my financial information?

All of the transactions that take place for our website are directed through dedicated financial services companies. This includes PayPal and Stripe. Wise Fig Jewellery holds no financial data. If you want to find out more about how PayPal and Stripe look after their data, look here (https://www.paypal.com/uk/webapps/mpp/ua/privacy-full) or here (https://stripe.com/gb/privacy)

Can I see the data you hold about me?

Yes, of course. Just ask us and we will send it to you.

What about my right to be forgotten?

If you would like us to delete any or all of the information we hold about you just let us know, and we will ensure that is done within 30 days.

Postage - UK

All jewellery items will be sent by special delivery (tracked and insured) as required by Royal Mail at a subsidised cost of £4.95. Free postage will be applied to any order over £200. 

For in stock items the estimated dispatch time is 2-3 business days. Occasionally there may be delays in this due to holidays, but if this applies you will be notified at the time of purchase. 

Any items not currently in stock will be made to order. This requires sufficient time to source materials, make, and send for hallmarking. We estimate most orders will be available within 4-6 weeks. 

If you have a particular date by which you need to receive your jewellery please let us know, and we will look into whether we can meet that date. 

We regret that we cannot be held responsible for any delay in delivery due to circumstances under our control. If an item fails to arrive by 30 days after dispatch, and the Royal Mail tracking information confirms that there has been a failed delivery, we will consider that item lost and offer either a refund or a replacement (where available).

Postage - International

International orders are very welcome, but there are some countries that have restrictions on the import of jewellery. We reserve the right not to accept your order if your country is affected by this.

At the time of writing, we are unable to export jewellery items to Australia. 

For in stock items the estimated dispatch time is 2-3 business days. Occasionally there may be delays in this due to holidays, but if this applies you will be notified at the time of purchase. 

Any items not currently in stock will be made to order. This requires sufficient time to source materials, make, and send for hallmarking. We estimate most orders will be available for despatch within 4-6 weeks. 

If you have a particular date by which you need to receive your jewellery please let us know, and we will look into whether we can meet that date. 

You should expect the delivery time after the order is despatched to take up to 10 days. Please take this into account in planning when to order. 

We regret that we cannot be held responsible for any delay in delivery due to circumstances under our control. If an item fails to arrive by 30 days after dispatch, and the Royal Mail tracking information confirms that there has been a failed delivery, we will consider that item lost and offer either a refund or a replacement (where available).

Returns

We are happy to accept returns of most of our items for any reason, but the item must be returned to arrive in new and unused condition within 14 days of receipt. Any refund due excludes postage costs unless the item was faulty. 

Regrettably it is not possible for us to accept returns on personalised items unless there is a fault with the item. If there has been damage in transit, or if you have any concerns about the item when you receive it, please contact us straight away. 

If you are returning jewellery to us, we strongly recommend that you use Royal Mail Special Delivery which includes insurance and tracking. We cannot accept responsibility for any items that go missing on their way back to us.

Bespoke Items

If you are interested in discussing having a bespoke item made, please contact us. Give us as much information as you can about what you are looking for, and we will get in touch to chat about how we can help you. 

Expected timescales for work, and costs of the jewellery will be agreed prior to the order being accepted. Once the bespoke agreement has been finalised and signed, a 50% deposit will be taken to cover materials. On completion the balance of the payment will be due before the item can be released. 

If a bespoke order is cancelled after payment is received, unfortunately we are unable to refund the deposit. We are not able to accept returns on bespoke items.

Returns

Returns are accepted when received in new and unused condition within 14 days of receipt. Any refund due excludes postage costs unless the item was faulty. Regrettably it is not possible for us to accept returns on bespoke or personalised items unless there is a fault with the item. If there has been damage in transit, or if you have any concerns about the item when you receive it, please contact us straight away. If you are returning jewellery to us, we strongly recommend that you use Royal Mail Special Delivery which includes insurance and tracking. The item remains your responsibility until it is tracked as having been received by us. 

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