Shipping Info
As all pieces are hand made to order please allow 14 to 28 days for delivery. I will keep in touch with you throughout the order process to update you on the progress of your piece of jewellery.
If you do need your item sooner please get in touch and I will aim to accommodate as best I can.
All UK orders come with free shipping by Royal Mail first class signed for.
Sizing
You will find size options at the point of order but if you require a size outside these options then do get in touch.
Please ensure you select the correct size as all pieces are hand made to order and errors with sizing can be difficult to resolve afterwards.
If you do require a size alteration to the piece, get in touch and we can discuss what is possible.
Depending on the alteration required there may be a fee for this. Returns Your piece of jewellery will be made to order so returns are only available if the piece is faulty.
Pierced earrings can only be returned if faulty due to hygiene reasons.
I want you to love your new piece of jewellery so if you are not happy please get in touch right away and we can discuss how to resolve.
Please ask as many questions as you need to be sure of your purchase.
Effective date: May 2018
LuHarrie takes your privacy very seriously and this privacy policy is updated regularly so do keep checking back. In order to give you the best browsing experience of the site and fulfil your order the information I collect is your name, e-mail address, postal address and your contact number is optional. If ordering a bespoke piece you may provide additional information in order to customise the piece.
In order for LuHarrie to receive payments online I use third party payment platform Paypal. These allow you to pay securely using your Paypal account, debit or credit card.
Information about the data collected and stored by these organisations can be found here: https://stripe.com/gb/privacy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Cookies:
LuHarrie uses cookies to help provide you with the best browsing experience.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites and help me:
1. Make the website function well and provide you with a great browsing experience.
2. Remember information like what items you have viewed and items you placed into the shopping cart etc. How your data is collected: By placing an order via this website or placing an order directly with me for a bespoke commission. How your data is used: I use your data to fulfil your order and to keep in touch with you about the progress of your order with estimated dispatch and delivery dates etc. It will help me improve my website and customer service.
Is your data secure?
I do not share your data to outside parties. This does not include trusted third parties who assist me in operating my website, conducting my business, or servicing you.
As described above I us ePaypal in order to receive online payments through Odissa - you can review their privacy policies above. I may also release your information if necessary to comply with a legal obligation or court order or in connection with a legal claim, or in order to enforce my site policies, protect ours or others rights, property, or safety.
Your rights:
You have the right to be informed about the collection and use of your data and also the right to access and request changes to errors in your data and indeed the removal of your data.
Getting in touch about your data:
This privacy policy only relates to LuHarrie Handcrafted Jewellery. Other sites will have their own privacy policy as described above. If you have any queries about your data please contact tracy@luharrie.com
