This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site or provide us with feedback on our products or services .
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@SoulVisionary.Jewelry (use UNSUBSCRIBE as the subject)
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
info@SoulVisionary.Jewelry
Last Edited on 2017-05-04
Deliver Policy
For UK customers, delivery is FREE when the order value exceeds £100. Where the order value is less than £100, a £7.50 delivery charge will be added for special delivery. For deliveries outside the UK the delivery charge is £12.50.
All jewelry made by SoulVisionary is supplied in an elegant gift box and delivered by Royal Mail special delivery.
Orders that are in stock will normally be dispatched within 3 working days, Customers that have used our 'Bespoke Service' or having jewelry made to measure/ order, are asked to allow up to 28 days for delivery. SoulVisionary Jewelry shall be responsible for the delivery of goods to the delivery address, but the cost of such delivery, packing and insurance may be charged to the buyer.
All Royal mail deliveries must be made to a verifiable postcode and physical address: we do not ship to P.O. Boxes.
Returns & Refunds Policy
In the unlikely event that you are not completely satisfied with your purchase, contact us via email (info@soulvisionary.jewelry) and let us know. Please return it to us, unworn and undamaged, within 7 days of receipt, for a full refund of the purchase price (not including postage).
We are not liable for any postage costs incurred by you when returning unsuitable items to us. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
EARRINGS CANNOT BE RETURN FOR HYGIENE REASONS*
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 7 days of receipt of the return.
In the unlikely event that your purchase is faulty, please return it to us within 7 days from receipt, for replacement or repair as appropriate. Any postage costs incurred by you in returning faulty items to us will be refunded to you.
Refunds not applicable:
We are unable to offer refunds for discounted pieces or commissioned pieces, unless the item is faulty. Please contact us within 7 days of receipt to arrange the return of the item. It must be sent back in their original, unworn condition and we will then arrange the exchange.
When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. Most rings ordered in the incorrect size cannot be returned for refund, but can be returned for re-sizing, but this will be subject to a charge.
Return shipping is the responsibility of the buyer, however if you check out with your PayPal account, you may qualify for free returns through PayPal’s Refunded Returns program. Win-win!
Returns or exchanges must be safely repackaged and posted back to us, unused and in their original condition. Items delivered via a registered or trackable postage option must be returned via an equivalent registered or trackable postage option. We’re unable to organize returns or exchanges for items that we don’t receive.
If the item is faulty or not as described, exchanged items will be re-delivered free of charge to the original shipping address. If an item is exchanged due to an incorrect order or change-of-mind, any shipping costs for redelivery of the item are payable by the buyer.
Can I return or exchange a custom order?
Our guarantee excludes custom orders. Custom orders are created through extensive consultation and take a lot more time and work than standard production pieces. As they are made specifically to the requirements of the customer, we are unable to accept returns or exchanges. However we’re highly committed to ensuring that each piece that leaves the studio is produced to a high standard and meets or exceeds expectations.
Please note that some pieces (such as those with unique stones or features) may not be replaceable or resizable.
If you experience any issues with your order, remember that we’re here to help! We’ve been in your shoes, and this is how we would like to be treated as a customer! If you have any questions, feel free to get in touch.
