Brock And Willow
I’m a small, independent jewellery designer/maker working in the heart of the Cotswolds.
My work is inspired by the natural world, particularly by the wildlife I experience on my walks in nearby countryside, and by the animals that are welcome in our garden. Being raised in the English countryside, I have always had an affinity with animals, and animals have always been a big part of my family. My earliest memories are of studying the garden snails I kept for months at a time in glass tanks in my bedroom, the silk moths, stick insects, mice, hamsters, rats, cats, dogs, chickens, horse and Brid, our rescued crow, that have all been an important part of my growing up.
Nowadays, our garden is a wildlife haven for foxes, badgers, squirrels and a myriad of different birds. The name ‘Brock & Willow’ is actually inspired by the family of badgers who frequent our garden, beneath the weeping willow tree.
Alongside the importance of the natural world in my work, my jewellery is also cruelty-free. Being vegetarian for over 30 years and now following a vegan diet, I am fundamentally opposed to all forms of animal exploitation and hunting in general, and the badger cull in particular. A percentage of my profits are donated monthly to International Animal Rescue, WaterAid and The Orangutan Project.
Several times a year, I also donate pieces for auction to help raise funds for badger groups, vaccination programmes and hunt sab groups. I advertise these auctions on my social media and in newsletters and my blog, so please subscribe to my newsletter on my website if you would like to be kept informed.
My jewellery does not contain any animal products, such as leather, pearls or shell, and all gemstones are sourced from ethical businesses. Over 80% of the silver and 100% of the gold I use comes from recycled sources and over 90% of the materials I use are sourced from UK companies. My packaging is also at least 80% fully recyclable or biodegradable.
As well as designing and making jewellery, I am also a silversmith tutor and have been teaching students how to create their own silver jewellery for over seven years.
Teaching is something I really enjoy. Being able to help students realise their own ideas and designs is really rewarding, and watching them develop their skills makes me incredibly proud. Sue xxxx
Terms and Conditions
Online Payments
Brock And Willow uses Paypal for online transactions and will never have access to your credit card details.
It is possible to make a purchase via Paypal even when you don’t have a Paypal account by using the Debit or Credit Card option at checkout.
Handcrafted Items
As all items are entirely handmade (excluding chains unless stated), there will be slight variations in each piece which makes your jewellery item totally unique.
Photographs are as accurate as possible, but as monitors vary, colours may be slightly different in the ‘flesh’.
Gemstone colour and patternation can also vary, particularly in stones like Turquoise or Malachite for example, so please be aware that the gemstone in your item may not look exactly the same as the one shown.
Lettering and some decoration is hand-stamped and can therefore look slightly irregular which adds to the character and uniqueness of the piece.
My jewellery is often darkened by chemical oxidisation. Oxidisation is a surface treatment that will continue to lighten with wear, particularly on raised or flat areas. Recessed areas where wear is minimised will retain the dark finish longer. I finish oxidised pieces with a microcrystalline wax polish to help protect the surface. Do not clean an oxidised piece with polishing chemicals – simply buff gently with a soft cloth, avoiding the darkened areas.
Please note that Brock And Willow reserve the rights to any design – either physical or as an image – that we create, and also the rights to any photographs taken of any piece made, unless otherwise agreed.
Hallmarking
As required by UK law, silver items over 7.78 grms and gold items over 1 grm carry my makers mark and UK hallmark as issued by Goldsmiths Assay, London.
Individual listings state whether a piece is hallmarked.
Custom Orders
Brock And Willow may charge a nominal non-refundable design fee before undertaking commissions. This will be deducted from the final cost of your unique, commissioned piece when we have agreed the design and price. I also require an minimum of 50% deposit before I begin construction of your piece, with the balance paid once you have received photographs of the completed item.
Custom orders generally take approximately 15-25 working days to complete after the design has been agreed. During busy periods, such as Christmas, this may take longer. I will advise an expected delivery date on acceptance of your order.
You may cancel any custom order within 14 days of placing your order. Please note that you may be charged for any materials that have already been used if your custom order has been started.
Deposits for custom orders are non-refundable after this 14 day period.
Please note that commissioned orders are exempt from returns.
Using Client’s Stones
In some circumstances, Brock And Willow will work with clients using the clients own gemstones. Please note that as gemstones are a natural product they may include fractures that are not visible to the naked eye. Therefore, Brock And Willow cannot be held liable for any damage to a clients gemstone that may result during setting.
Returns
If for any reason you are not satisfied with your purchase from Brock And Willow, please contact me via email to arrange a refund. Items must be returned in their original unworn condition and in their original packaging, and must be returned within 14 days of receiving them. Please enclose a copy of the cancellation form which can be accessed HERE. I will not exchange or refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
Please ensure the item is packaged securely and enclose your cancellation form and invoice. I will arrange a refund within 14 days of receipt of your returned order. Please note – I cannot refund return postage costs.
The returning item is your responsibility until it reaches Brock And Willow. I therefore recommend that you return items to me using UK Special Delivery, as this covers insurance and tracking. I cannot be held responsible for items lost in transit. The cost for UK Special Delivery is approximately £6.85 or £7.65 depending on the weight of the item.
Your refund will be issued using the same method you used for payment, within 14 days of receipt of the return.
Please note that personalised items, custom orders and earrings are not covered by the standard 14 day cancellation policy. These orders may only be cancelled at Brock And Willow’s discretion and may incur deductions for materials bought.
If your item arrives damaged or incomplete, please contact me upon receipt of your order.
Online Dispute Resolution
By law, all trading websites must supply a link to the Online Dispute Resolution Site. If you have had a problem as a buyer or seller, you can use this site to reach an out-of-court settlement.
Import Duty for International Orders
Customs policies and import duties differ from country to country – please note that any charges are the buyer’s responsibility.
Price Changes
All prices are subject to change without notice and a price quoted for commissioned work is valid for 28 days only.
Intellectual Copyright and the Law
All images and designs are copyrighted and remain the intellectual property of Brock And Willow.
It is against the law to copy or replicate any design or reproduce any photograph without the owner’s consent.
Privacy
Brock And Willow is committed to protecting your privacy. In line with the new General Data Protection Regulations I support transparency with regard to client information I hold. By using this website you consent to the collection and use of such data.
In order to process any order or purchase and to notify you of delivery time frames, Brock And Willow needs to collect the following data which you provide via your Paypal payment or email conversation : first name, last name, email address and postal address. Brock And Willow use this information to provide goods or services and send direct marketing. Please note that as the website payments are processed via Paypal, Brock And Willow will never have access to your payment details.
Brock And Willow does not share any of your information with third parties.
Under GDPR you have the right to be informed about the collection and use of your personal data, the right of access to your personal data and the right to have your personal data erased. Please contact Sue via brockandwillow@outlook.com if you are concerned about the use of your data and/or privacy.
Cookies
This site uses cookies. You are able to manage cookies via your browser settings at any time. By using this website you agree to our use of cookies. For more information, please see our cookie policy
Delivery Information
Delivery Charges
Brock And Willow send all orders via Royal Mail Special Delivery Guaranteed.
On their website, Royal Mail states that – ‘If you need to send valuables, money or jewellery, you should use Royal Mail Special Delivery Guaranteed as this will enable you to claim compensation in the unlikely event of loss or damage. Valuables sent using any other service are not eligible for compensation.’
Royal Mail’s definition of jewellery includes – ‘Any precious metal ……… and precious stone’
UK Delivery Charges
To ensure you receive your jewellery safely and promptly, orders are sent via Royal Mail Special Delivery to addresses in the UK. This is a guaranteed next-day service (excluding weekends, bank holidays and the Christmas period) which includes tracking, insurance, and signed-for delivery. You will be issued with your unique tracking number as soon as your item has been posted. The price for this service is £7.50. If you have not received your item the day after it has been posted (excluding national holidays, Saturdays and Sundays) please contact me via email – brockandwillow@outlook.com
International Delivery Charges
International delivery charges cover Europe, Australia, Canada and the United States of America. If you are interested in making a purchase for delivery elsewhere, please contact me via email – brockandwillow@outlook.com
International orders are sent via Royal Mail International Tracked and Signed. You will be issued with your unique tracking number as soon as your item has been posted. This is a tracked, insured and signed for service at a cost of £12.50 for delivery in Europe, £15.50 for delivery to the US and £19 for delivery to Australia. If you have not received your item within 14 days (excluding national holidays and Sundays), please contact me via email – brockandwillow@outlook.com
Please note that Brock And Willow is not liable for any international import duties. Please check whether import tax is applicable in your country before placing your order. Please note that where applicable, any customs charges incurred on returned goods from non-collection will be deducted from any refund.
Shipping
Brock And Willow will notify you on receipt of your order and again when your order has been dispatched. Please ensure that the delivery address is correct as I cannot be held responsible for incorrect delivery details. Orders returned to me due to incorrect delivery details may incur additional shipping costs.
Brock And Willow cannot accept liability for delays caused once your order has been dispatched.
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