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Colette Hazelwood Contemporary Jewellery

Studio 4 Manchester Craft & Design Centre
17 Oak St
M4 5JD Manchester,  Lancashire,  United Kingdom

I've been creating hand made unique jewellery professionally since 2000 and for 22 years I've been a resident jeweller at Manchester Craft & Design Centre. I also have my custom built jewellery studio at home in Chapel en le Frith where you are welcome to visit by appointment.


See my web site https://www.colettehazelwoodjewellery.co.uk for all the information you'll need about me and my work, my shop, my exhibtions and shows, your commissions, reviews and my blog.


Colette Hazelwood Contemporary Jewellery


Independent Designer Maker of Contemporary Jewellery.


Here you'll see selected ranges of my work for sale, delivery is usually within 10 days, 


I've been creating hand made unique jewellery professionally since 2000.


Please read the TERMS & CONDITIONS Terms & Conditions, Colette Hazelwood Contemporary Jewellery (the company) Colette Hazelwood is a sole trader for Colette Hazelwood Contemporary Jewellery, Studio 4, Manchester Craft & Design Centre, 17 Oak St, Northern Quarter, Manchester M4 5JD, England These terms and conditions apply to this web site and all purchases, commissions & repairs in my shop. All goods remain the property of Colette Hazelwood until full and final payment has been received. See Paypal’s Terms & Conditions if paying through Paypal. All goods on this site are priced in UK Pounds. All prices are subject to change. Any goods that are left unclaimed in my shop for more than 6 months are no longer my responsibility. The goods for sale are described as accurately as possible with images, weights and measurements where applicable. As most items are made to order, final requirements regarding size etc will be confirmed at the time of ordering. The items are photographed smaller than the actual size Prices do include delivery to the UK only. EU and international orders will be sent at cost to the customer. On international orders, import duties and taxes are to be paid by the purchaser. Commissions or special orders will not be entitled to a refund. By placing a special order either by ordering from my web site, ordering via email, ordering through my shop, or ordering over the phone and by paying a deposit, you are agreeing to abide by these terms and conditions. A 20% deposit will be required for all commissions, if the purchaser changes their mind and decides not to go ahead with the commission for whatever reason, then the deposit will NOT be refunded. If the commission is made and complete and the customer changes their mind, the outstanding amount will be vigorously pursued through the UK courts. Quotes and estimates are valid for 7 days, due to the ever changing metal prices the original quote could change after this period. Commissions which include a stone/ s are guaranteed for 6 months, and will be repaired free in the unlikely event of breakage, between 6 months and 12 months it will be repaired at cost, after 12 months the repair will be fully chargeable. Please note it is the customers responsibility to know the correct finger size before a ring commission is made, particularly engagement rings that are meant to be a surprise. I will try my best to alter the new ring if it’s too big or small but this isn’t guaranteed. I am not responsible for rings commissioned that don’t fit. Most silver items will not be automatically hallmarked, all silver items can be hallmarked on request, this usually takes an extra 2 weeks with an additional cost of £40 per item. Most gold & platinum items will be hallmarked, on the rare occasion that they are not hallmarked, the item can be hallmarked on request with an additional cost of £40 per item. Delivery times are between 3 – 28 days unless otherwise agreed at the time of ordering. If delivery is delayed by ‘acts of god’ or circumstances beyond the company’s control, a reasonable extension is expected by the purchaser. Goods that arrived damaged must be reported to the company within 7 days. Cancellations must be given within 7 days of receipt of goods. Where goods are ‘special’ orders i.e. commissions or an item specifically made for the purchaser, the right of cancellation does not apply unless the fault is due to the company, in which case the cost of goods will be refunded. The purchaser has 7 days to reject the goods in which case the company will pay the return postage. This applies to purchasers in the UK only. Purchasers outside the UK will be responsible for paying the cost of posting back to the company. Refunds will be given within 30 days of receiving the unwanted goods; this applies to purchasers in the UK only. If the goods arrive damaged or faulty, this must be reported within 7 days where a full refund will be given. This web site respects your privacy & complies with the Data Protection Act and your details will not be given to any 3rd parties. These Terms & Conditions do not affect your statutory rights

Privacy Policy Who are we My website address is: https://www.colettehazelwoodjewellery.co.uk. What personal data we collect and why we collect it Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Contact forms Cookies If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Analytics Who we share your data with We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details. How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. Your contact information Your contact information and data will NEVER be sold or given to any third parties. If you feel we’ve breached our data protection policy please email me (Colette Hazelwood) so I can resolve the issue. Woocommerce We collect information about you during the checkout process on our store. What we collect and store While you visit our site, we’ll track: Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! We’ll also use cookies to keep track of basket contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to: Send you information about your account and order Respond to your requests, including refunds and complaints Process payments and prevent fraud Set up your account for our store Comply with any legal obligations we have, such as calculating taxes Improve our store offerings Send you marketing messages, if you choose to receive them If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them. Source: Akismet We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

All Colette Hazelwood Contemporary Jewellery work purchased through Odissa is entitled to a full refund minus postage costs within 2 weeks of delivery and if returned unworn and in original packaging. Personalised items such as engraving and stamping text or commissions are not entitled to a refund unless there's a fault with the piece.

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