Please read the TERMS & CONDITIONS Colette Hazelwood Contemporary Jewellery (the company) Colette Hazelwood is a sole trader for Colette Hazelwood Contemporary Jewellery, Studio 4, Manchester Craft & Design Centre, 17 Oak St, Northern Quarter, Manchester M4 5JD, England These terms and conditions apply to this web site and all purchases, commissions & repairs in my shop. All goods remain the property of Colette Hazelwood until full and final payment has been received. See Paypal’s Terms & Conditions if paying through Paypal. All goods on this site are priced in UK Pounds. All prices are subject to change. Any goods that are left unclaimed in my studio for more than 6 months are no longer my responsibility. The goods for sale are described as accurately as possible with images, weights and measurements where applicable. As most items are made to order, final requirements regarding size etc will be confirmed at the time of ordering. The items are photographed smaller than the actual size. Prices do include delivery to the UK only. EU and international orders will be sent at cost to the customer. On international orders, import duties and taxes are to be paid by the purchaser. Commissions or special orders will not be entitled to a refund. By placing a special order either by ordering from my web site, ordering via email, ordering through my shop, or ordering over the phone and by paying a deposit, you are agreeing to abide by these terms and conditions. A 20% deposit will be required for all commissions, if the purchaser changes their mind and decides not to go ahead with the commission for whatever reason, then the deposit will NOT be refunded. If the commission is made and complete and the customer changes their mind, the outstanding amount will be vigorously pursued through the UK courts. Quotes and estimates are valid for 7 days, due to the ever changing metal prices the original quote could change after this period. Commissions which include a stone/ s are guaranteed for 6 months, and will be repaired free in the unlikely event of breakage, between 6 months and 12 months it will be repaired at cost, after 12 months the repair will be fully chargeable. Please note it is the customers responsibility to know the correct finger size before a ring commission is made, particularly engagement rings that are meant to be a surprise. I will try my best to alter the new ring if it’s too big or small but this isn’t guaranteed. I am not responsible for rings commissioned that don’t fit. Most silver items will not be automatically hallmarked, all silver items can be hallmarked on request, this usually takes an extra 2 weeks with an additional cost of £40 per item. Most gold & platinum items will be hallmarked, on the rare occasion that they are not hallmarked, the item can be hallmarked on request with an additional cost of £40 per item. Delivery times are between 3 – 28 days unless otherwise agreed at the time of ordering. If delivery is delayed by ‘acts of god’ or circumstances beyond the company’s control, a reasonable extension is expected by the purchaser. Goods that arrived damaged must be reported to the company within 7 days. Cancellations must be given within 7 days of receipt of goods. Where goods are ‘special’ orders i.e. commissions or an item specifically made for the purchaser, the right of cancellation does not apply unless the fault is due to the company, in which case the cost of goods will be refunded. The purchaser has 7 days to reject the goods in which case the company will pay the return postage. This applies to purchasers in the UK only. Purchasers outside the UK will be responsible for paying the cost of posting back to the company. Refunds will be given within 14 days of receiving the unwanted goods; this applies to purchasers in the UK only. If the goods arrive damaged or faulty, this must be reported within 7 days where a full refund will be given. This web site respects your privacy & complies with the Data Protection Act and your details will not be given to any 3rd parties. These Terms & Conditions do not affect your statutory rights
All Colette Hazelwood Contemporary Jewellery work purchased through Odissa is entitled to a full refund minus postage costs within 2 weeks of delivery and if returned unworn and in original packaging. Personalised items such as engraving and stamping text or commissions are not entitled to a refund unless there's a fault with the piece.
