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Make a Statement Jewellery

British Made

Bespoke Items

Terms and Conditions

Please be advised that any use of this website or purchase made using this website constitutes an agreement to abide by the terms and conditions outlined below which shall override any other terms and conditions. All contracts and/or agreements formed between you and Make a Statement Jewellery by means of using this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Making a Contract By placing an order with Make a Statement Jewellery you have read and agreed to these terms, including privacy and refund policies.

If the product you ordered cannot be supplied or there has been an error in the pricing, you will be contacted to rectify the situation, either with a full refund, or a different replacement product which could incur a part refund, or an extra payment as required.

We cannot accept orders from anyone under the age of 18.

Images and Description

Every effort is taken to accurately present the products in this online store, however as websites are viewed on different devices images can be distorted and colours may vary depending on your individual display settings. All sizes, weights and measurements are approximate and are taken at their widest points and included for guidance only. Please contact Make a Statement Jewellery if you have any queries before purchasing.

Due to the irregularities in gemstones and the handmade nature of the work there may be slight variations from that of the photograph.

Components

All jewellery and silverware on this site have been handmade by Hollie Umney at Make a Statement Jewellery in the UK. All items are sterling silver (925) or fine silver (999) unless otherwise stated in the product description. Some pieces may feature pre-made components, for example, clasps, earring backs and chains.

Hallmarking

In the UK, silver items being sold over 7.78 grams, and any gold items over 1 gram must be hallmarked by law. Make a Statement Jewellery pieces will be marked in accordance with this rule and where they fall below these weights they will not normally be sent for hallmarking. Please see the hallmarking page to find out more information.

Pricing

Prices are subject to change due to fluctuations in the precious metal market.

Payment

Payment for all orders placed is through PayPal.

Shipping and Returns

Please see the page for full details, shipping & returns.

All bespoke and personalised items are non-refundable.

It is the customer’s responsibility to provide an accurate size prior to production and a fee will be charged for resizing. Some pieces cannot be resized due to the methods used in their making, especially those including gemstones.  

Complaints

The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, postage costs for the return to Make a Statement Jewellery will be refunded. Make a Statement Jewellery must be contacted within 14 calendar days of receipt to arrange return delivery. Make a Statement Jewellery will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands.

Data Protection

Make a Statement Jewellery complies with the GDPR in handling your personal data. Information provided is treated in strict confidence and is stored in a secure location. You can view the full details of the Privacy Policy.

Termination

Make a Statement Jewellery reserves the right to stop access to its Internet services if any behaviour is found to be in breach of these terms and conditions at any time.

Copyright

All products sold by Make a Statement Jewellery are copyright of Make a Statement Jewellery. Make a Statement Jewellery does not give permission in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the Make a Statement Jewellery website.

PRIVACY

At Make a Statement Jewellery, accessible from www.makeastatementjewellery.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Make a Statement Jewellery and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. Our Privacy Policy was generated with the help of GDPR Privacy Policy Generator from GDPRPrivacyNotice.com

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Make a Statement Jewellery legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

Make a Statement Jewellery needs to perform a contract with you

You have given Make a Statement Jewellery permission to do so

Processing your personal information is in Make a Statement Jewellery legitimate interests

Make a Statement Jewellery needs to comply with the law

Make a Statement Jewellery will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.

The right of rectification.

The right to object.

The right of restriction.

The right to data portability

The right to withdraw consent

Log Files

Make a Statement Jewellery follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Make a Statement Jewellery uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Make a Statement Jewellery.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Make a Statement Jewellery, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Make a Statement Jewellery has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Make a Statement Jewellery's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Make a Statement Jewellery does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Make a Statement Jewellery. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Shipping

Make a Statement Jewellery is currently only offering delivery within the UK.

All orders with be shipped via Royal Mail Special Delivery.

Items will be despatched within 1-3 working days. If there is a delay for any reason, I will be contact you. You will receive confirmation by email once your jewellery has been dispatched.

Packaging

Your jewellery with come beautifully presented in a branded gift box. Each order also comes with a polishing cloth for future use. Your parcel with be posted in a secure postal box. Each element of my packaging is either recycled or recyclable.

Refunds and Returns

Hopefully you will be delighted with your purchase. Part of the beauty of handcrafted jewellery is that often you are able to see some of the marks left by the tools used to create them, and the gemstones can hold natural inclusions or flaws which add to their perfectly imperfect charm.

Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please contact me at contact@makeastatementjewellery.co.uk straight away to discuss.

Requests for a refund must be made within 14 days of receiving the item, and once confirmed, the item must be returned in its original condition and original packaging within 30 days of receiving it. Please include proof of purchase. If the item is not returned in its original unworn condition, the buyer is responsible for any loss in value. Buyers are responsible for return shipping costs. The jewellery remails your responsibility until it reaches me, so I recommend that you send the parcel using a trackable service such as the Royal Mail Special Delivery (insured) service. I cannot be held responsible for returns that are lost in transit. You will be notified once the item has been received and inspected, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method.

I will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

Unfortunately, earrings cannot be returned, refunded or exchanged for hygiene reasons. Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange

Exchanges are not accepted. However, if you would like a different item you can follow the returns process outlined above and, once the return is accepted, you can make a separate purchase for the new item.

To start a return, please email contact@makeastatementjewellery.co.uk stating your name, address, details of the product and the reason for the return. If your return is accepted, you will be sent instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.