Silver Dog Charms Uk

This privacy policy sets out how Morris and Baker Ltd uses and protects any information that you give Morris and Baker Ltd when you use this website.

Morris and Baker Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Morris and Baker Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/08/2015.

WHAT WE COLLECT

We may collect the following information:

• your name


• contact information including email address


• demographic information such as postcode, preferences and interests


• other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.


• We may use the information to improve our products and services.


• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 


• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes


• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@silverdogcharms.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Morris and Baker offer the following returns policy:-

The Goods in question must be returned to us  within 7 days of your cancellation notice and must be received by us in the condition they were in when delivered to you in the original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you.

• We will only refund delivery costs if the return is a result of our error , or faulty goods.


• Please follow our returns procedure as explained: returned goods should carry a copy of the original invoice. The goods should be packaged to a satisfactory standard in a safe and relevant manner. The/our return address should be clearly shown.

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