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Butterfly & Bear

Here at Butterfly & Bear, I believe memories are everything. 

​Established in 2015 as a hobby, after searching in vain for a necklace with my children's unusual names on and finding everything was totally out of my price range. Creativity kicked in, i started to research the different techniques used in jewellery personalisation and promptly ordered some tools and metal, binge watched hours of youtube videos and just like that, Butterfly & Bear was born.

Named after the poem my late mother read to me as a child, Butterfly & Bear is the creation of me, Lisa-Jayne. A vibrant single mother to three beautiful children and one very special granddaughter, who loves nothing more than to create delicate & charming jewellery designed to gift to special friends and exceptionally loved families. Following in the footsteps of my late grandmother, silversmithing became my dream.

For me it's about capturing those special unforgettable moments both large and small. And using this truly special way to commemorate them is just perfect.
Jewellery is an magical way to record our unique memories, keeping them close to you always. A piece that will be treasured for years to come...

Your personalisations are stamped individually by me using specially made steel letter, number & design stamps. Packing enormous amounts of character and charm into each and every piece of jewellery i create...

Creating hand stamped pieces is about creating something meaningful, Whatever the occasion, whatever the sentiment, it is my passion to create beautiful, lasting Jewellery especially for you.

Thank you for visiting my page, I do hope you love my jewellery as much as I love creating it for each and every one of you. 

Many thanks



Butterfly and Bear. Bespoke Handmade Hewellery



The turn around time for orders is usually 14 *WORKING* days from the date the order is placed, this does not include weekends or bank holidays. Also this is until the time I post but does not include delivery time. However I do post first class & always obtain proof of posting.

This time will be extended to 16+ working days for bespoke orders & at my busiest times of year including, the run up to Christmas, Valentine's Day, Easter, Mothers & Fathers days & the end of the school year. 

Please note we always close for a certain time over the Christmas period. Our website will remain open for orders over the holidays, but any orders taken during this time will not be looked at until we return. 

Our 14 day turnaround time will start from the date we return back. Please check our social media pages for a more up to date details. 

Please be aware that due to the corona virus pandemic there may be delays in your order getting to you as quick as in former times. Royal Mail are experiencing growing levels of employee absence due to illness and self isolation.



Please ensure that your delivery address is correct at checkout. Refunds cannot be issued for items sent to the wrong address in these instances. 


All products made by Butterfly & Bear are handmade to order. If your product/products arrive damaged or incorrect please email us via the ‘contact us’ section & I will be happy to help. If you have ordered a size in error please note most of my rings can be resized. Please see my ‘resizing’ section on how i can help. 



My policy for any item that has not been personalised lasts 30 days. If 30 days have passed by since your purchase, unfortunately i am unable to offer you a refund or exchange.



To be eligible for a refund, your item must be unused & in the same condition that you originally received it. It must also be in the original packaging.

There are certain types of goods that are exempt from being returned. These include personalised items, earrings & my gift cards.

To complete your return, we require a receipt or proof of purchase.



Once your return is received & has been inspected, I will send you an email to notify you that your returned item has been received. 

I will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original payment method, within 7 days



If you have not received a refund yet, please firstly check your bank/PayPal account again. 

Then contact your credit card company. In some instances even after your refund has been processed by me it may still take some time before your refund is officially returned to you. 

Next, contact your bank. There is often some processing time before a refund is returned. 

If you’ve done all of this and you still have not received your refund yet, please contact me at info@butterflyandbear.co.uk



If you need to exchange your jewellery for whatever reason, please send me an email at info@butterflyandbear.co.uk before sending your item back to me at: 


10 Old School close



BS30 5HX 



You will be responsible for paying for your own shipping costs for returning your item unless your item arrived damaged or faulty. 

Oh lease note postage costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service to cover yourselves .


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