I started JillyGDesign Jewellery with one goal in mind: providing timeless, modern, stylish jewellery.

 

PRIVACY POLICY

This privacy policy sets out how JillyGDesign uses and protects any information that you give JillyGDesign when you use this website. JillyGDesign is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. JillyGDesign may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

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  Name

  
  


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  Contact information including email address

  
  


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  Demographic information such as postcode.

  
  

 

When you subscribe to our mailing list or create an account we collect your name and email address. Every time we contact you, we will provide an option for you to un-subscribe from our mailing list.

 If you place an order on our site we will ask for your billing and delivery addresses and telephone number to help us fulfil your order. We will also ask for your payment details when you make a purchase. We do not store your credit card details in our database.

 We may use information collected about you through cookies and web beacons to track and analyse usage behaviour. Information on deleting or controlling cookies is available at www.aboutcookies.org

 What we do with the information we gather



We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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  Internal record keeping.

  
  


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  We may use the information to improve our products and services.

  
  

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 Information sharing

When fulfilling your order we may use your information for the purposes of the prevention and detection of fraud. We may also share specific information upon governmental request, in response to a court order, or when required by law to do so. We do not provide information to these agencies for marketing or commercial purposes.

 Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

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  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at jillegreen@btinternet.com

  
  

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

DELIVERY * RETURNS * EXCHANGES

As many items are made to order, delivery times can vary. My aim is to send your order as efficiently and safely as possible.

Each item specifies what its estimated delivery time will be. However, please do contact me if you need a piece for a special date and I will do my very best to help! Jillegreen@btinternet.com

UK Delivery Packages are sent using either Recorded Delivery or Special Delivery through Royal Mail.

Items must be signed for on receipt. International

Delivery

We are able to deliver to a large amount of countries in the world using Royal Mail International Signed For.

Delivery times can vary depending on the country. In addition to the estimated delivery times quoted for each item, please allow an extra 7 to 10 days in Europe and up to 2 weeks elsewhere when ordering.

Any tax and duty costs payable outside of the UK are the full responsibility of the customer. Items must be signed for on receipt.

Delivery Costs

Mainland UK - Royal Mail tracked & signed £2.50 (Below £3.50 is £1 via royal mail NOT signed for ) Europe - £9.00 Royal Mail International tracked & signed USA, Australia & New Zealand - £9.00 Royal Mail International tracked & signed

We hope that you will be delighted with the jewellery that you have purchased! In the unfortunate case that you wish to return any item, you must contact Jill Green within 7 days of receipt of your purchase, stating the reason for the return.

Please feel free to discuss any possible exchanges that may be appropriate for you.

Once a return has been agreed upon, please carefully package the items(s) to avoid damage. The jewellery must not have been worn, altered or damaged in any way.

Please include with the goods: your full contact details, reason for return and any agreed exchange you wish to make.

Other than where there is a fault with the item, the cost of returning it will be at your own expense. It is recommended that it is returned using either Royal Mail Recorded or Special Delivery to ensure safe delivery.

JillyGDesign cannot accept responsibility for damaged or lost goods whilst in transit from the customer.

Refunds or exchanges will then be made to you within 14 days of receipt of the returned goods, conditional upon stock availability and in agreement with Jill Green.

Any items that have been especially commissioned or made to order (ie bespoke items in a size/style/stone that is not normally made, engraved items) are NON- RETURNABLE.

If you are unsure of ring sizing please see the advice on the ring measurement page of this website.

Please do feel free to ask any questions or queries that you may have before purchasing your chosen item. Jillegreen@btinternet.com

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