Our Refund and Return Policy was last updated 16th February 2024.
INTRODUCTION
Thank you for shopping at Aura Vitana for handmade beaded jewellery and accessories.
If for any reason you're not completely satisfied with a purchase, please review this policy on refunds and returns.
This policy is applicable for any products that you purchased from Aura Vitana.
Interpretation and Definitions
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purpose of this Refund and Return Policy:
- 'Company' referred to as either 'the Company', 'We', 'Us' or 'Our' in this Agreement, refers to Aura Vitana information.
- 'Products' refers to our items available for sale on the Service.
- 'Service' refers to our website.
- 'Website' refers to auravitana.com accessible from https://auravitana.com
- 'Orders' refers to a request by You to purchase Products from Us
- 'You' refers to the individual accessing or using our Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service as applicable.
CANCELLATIONS
Your Cancellation Rights
You are entitled to cancel your order, even if you have not received it yet, within 5 days from the date you ordered the product(s).
To exercise your right to cancel your order or request a return, you must inform us of your decision by:
RETURNS
UK, Europe and International
UK, European and International customers have 14 days from the date of receiving their product(s) to request a return.
To be eligible for a return, please ensure that:
- Products were purchased within the last 14 days.
- Products are unworn, unused and in the same condition you received it in.
- Products have not been altered or repaired in any way.
- Products are in their original packaging with all tags attached.
- Products are not damaged or show any signs of wear.
- You have your receipt or proof of purchase.
We cannot accept the following returns:
- Products that are personalised or made to your specification.
- Products due to health protection or hygiene reasons and were unsealed after delivery.
- Products that's been repaired or altered from the original design.
- Gift vouchers.
- Products that are mixed up with other products.
At our sole discretion, Aura Vitana reserves the right to refuse to refund and/or refuse cancellations and return of goods that fail to meet the above requirements.
Self Serve Returns (SSR)
We provide a Self Serve Returns (SSR) service to make our returns process easier fory you.
In order to use this service you need to log in, then you'll be issued with a one-time code that's sent to your email address.
Please return products to the following address:
Aura Vitana
Business HQ
11 Oak Street
Nottingham
NG5 2AT
United Kingdom.
Please Note:
- We recommend that you use a tracked and insured postal / shipping service when returning products to us.
- Customers are responsible for the risk of returning products and paying shipping costs.
- Aura Vitana will not reimburse postage/shipping, duties, taxes or any other costs for products returned to us.
- Aura Vitana will not be held responsible for products lost, stolen or damaged in transit.
REFUNDS
Gifts
If the products you purchased were marked as a 'gift' and was shipped to you directly, you'll receive a 'gift credit' by way of a Gift Voucher for the value of the return.
If the goods were not marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you or someone else at a later time, we will reimburse the refund to the gifter.
Once we receive your returned product(s) we will email a gift voucher to you.
Please note: Gift vouchers cannot be returned or refunded.
Once we receive your cancelled / returned products we will reimburse you within 3 - 7 working / business days of us receiving the returned product(s), using the same payment details you used to place your order. Postal / shipping costs are not reimbursed or included.
If you have any queries or questions about our Returns and Refund Policy, please contact us via our website form or email us at returns@auravitana.com.
