Caring for your jewellery

Our semi-precious jewellery is crafted from sterling silver and gold vermeil and should last for years. However, it is important to remember that jewellery is delicate and does need to be looked after carefully to keep it looking its best.

Sterling silver jewellery

We only use 925 sterling silver which is made up of 92.5% silver and 7.5% copper. This combination adds strength and durability. Over time, sterling silver will naturally become oxidized and tarnished. All our sterling silver jewellery is rhodium plated to help prevent this but it may eventually wear off with time.

Gold vermeil jewellery

Gold vermeil is gold plated sterling silver. What sets it apart from standard gold plating is that it is five times thicker and with the right care, can last for many years. However, if an item is worn continuously, especially if there is high contact as with a ring, the gold may begin to wear away after six months or so. This is considered general wear and tear and not considered a fault.

Care and storage

• Store your jewellery away from light, extreme temperatures and humidity.
• Keep items separate if possible to avoid tangling and scratching.
• Remember to remove your jewellery when swimming, bathing, engaging in heavy exercise or when using harsh cleaning products, eg bleach.
• When applying creams and perfumes let them dry before putting your jewellery on.

Cleaning your Ellen&Me jewellery

• Clean carefully with a soft polishing cloth by rubbing gently in one direction.
• Don’t use a silver cleaner or other chemicals.
• Never use tissue or kitchen roll or abrasive cleaning products on your jewellery, especially gemstones, as this could scratch the surface and wear away any plating.
• If your jewellery has a matt finish, only rub very lightly with a soft cloth or it may buff the surface to a shinier finish.

Repair and rewear service

We design and make our jewellery so it lasts but, as a delicate item, it can lose its lustre or get damaged over time. We would love you to be able to continue wearing your Ellen&Me jewellery and we offer a replating, repairs and cleaning service at a small cost. Please get in touch at hello@ellenandme.co.uk and we will send you an estimate.

Warranty

We design and make our jewellery so it lasts but in the unlikely event it doesn’t, we offer a six month warranty. This does not include fair wear and tear, accidental damage, misuse or lost stones. For the warranty to be valid, proof of purchase is required.