I, Vicky Jones, am the data-controller of your personal information as it relates to my Odissa Handmade shop.

 

When you place an order from me, I will receive your name, delivery address and email address from Odissa. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Odissa Handmade, I will receive your username and email address.

 

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Odissa Handmade to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

 

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

 

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact me using the contact form in my profile.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

I love to make jewellery and macrame items, so you will find plenty of styles and options within my shop. If you have any requests please feel free to message me and I will see what I can do.

I process all orders within 3 days, but if there is an item that you need more urgently again please contact me. 

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

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