Hello and welcome to my shop.
All the items in my shop are handmade by myself using hand tools and traditional methods and techniques, each and every item is unique and therefore may have slight variations to the photos shown.
Many items are one off pieces and I welcome custom orders, my greatest enjoyment is working with customers to create personal items from step one.
I want my customers to be happy with their purchases, if there is a problem please email asap and I'll do my utmost to sort out any issues.
I accept payment by PayPal, UK cheque or bank transfer.
If you are having any issues with PayPal please do not hesitate to contact me and I will assist you in anyway that I can.
Payment must be made in full and have cleared before the item is shipped.
Delivery:
UK:
All Orders over £20 are sent Recorded Delivery which requires a signature on delivery
REST OF THE WORLD:
All overseas orders are sent using Royal Mail International tracked and signed for service , for added peace of mind. Usually parcels to the US take 5-7 days.
Please note that in the event of bad weather, increased security, customs checks and busy times like the run up to Christmas, mail can occasionally take up to 6 weeks to be delivered. If you haven't received your order after 25 working days please contact me so that I can start the claims process and offer you either a refund or a replacement (please contact me sooner if you are worried).
Please see Royal Mail's website for current details of any known delays -
http://www.royalmail.com/service-update/international
Note: When your package arrives, you may have to pay additional customs fees for which you are responsible. Please understand that marking "gift" on the customs form is illegal. Thank you in advance for understanding!
Once a package is shipped I am NOT RESPONSIBLE FOR LOSS AND THEFT (proof provided upon request). If you would like to add insurance please let me know and I will re-calculate the shipping fee.
If a package is undeliverable due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer, I cannot be held responsible. The buyer will therefore be responsible for the cost of re-shipping the package.
The majority of items are made to order and MAY take 7-10 days to make however, you will be advised at time of purchase which items are in stock or whether it will be 'Made to Order'.
All orders are shipped in a Kysam jewellery box ready to give as a gift. Envelopes are bubble wrapped to ensure they arrive in perfect condition.
Please email any questions via Odissa or to kysamsilver@hotmail.co.uk
Custom orders:
I welcome bespoke and custom orders, email me with your requirements and we will work together to make a piece especially for you.
Sales and discounts:
Please check the shop announcement and item titles for all current sales, promos and coupon codes.
Ring sizing:
UK vs US Ring size conversion chart
F - 3
G - 3 1/4
H - 3 3/4
I - 4 1/4
J - 4 3/4
K - 5 1/4
L - 5 3/4
M - 6 1/4
N - 6 3/4
O - 7
P - 7 1/2
Q - 8
R - 8 1/2
S - 9
T - 9 1/2
U - 10
V - 10 1/2
Hallmarking:
Under the UK Hallmarking Act 1973, all articles of precious metals weighing more than 7.78g must be tested by the Assay Office and hallmarked. I am registered with Goldsmith's Assay Office in London, my maker's mark is SJA.
All jewellery will be tested (assayed) and then marked to an internationally recognised standard of fineness, in parts per thousand, such as 925 (Sterling Silver).
PRIVACY POLICY
1. Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Odissa to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Odissa Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Odissa Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Odissa-I share information with Odissa as necessary to provide you my services and comply with my obligations under both the Odissa Seller Policy and Odissa Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period for tax purposes only: 5 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
a. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
b. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
c. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Samantha Martin-Bryan, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kysamsilver@hotmail.com.
Personalised iterms unfortunately cannot be returned unless there is a fault on the personalisation on my part.
Please contact me directly if an item arrives damaged or does not arrive at all.
Please allow up to 25 working days for US mail as this is the minimum amount of days needed before UK mail will allow a claim to be made.
If you are unhappy with your order for any reason please contact me within 14 working days of receiving your package. I will do my best to resolve the problem quickly.
Under new EU distance-selling laws, buyers have the right to return products or cancel an order within 14 days after receipt of the goods. Within that time frame, buyers can change their minds and return products without providing a reason. This rule does NOT apply to custom-made or personalised products.
Please note: Return shipping will be the buyer's responsibility. Refunds are less shipping.
If buyers properly exercise their right of return, a refund will be issued within 14 days of receiving the returned item.
If an item you receive is faulty you have 4 weeks from the date of delivery to return said item for a full refund and 6 months for any item that needs repairing or replacing.
Proper care is always taken to ship your order to arrive safely. I am unable to accept returns for items damaged in transit.
