Handmade glass gifts

T&CS

Conditions of sale



Conditions of sale

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

Contract of Sale

FORMATION OF THE CONTRACT

Subject to these terms and conditions you agree to purchase and Momentoes agrees to sell the goods in accordance with the order form between you (The customer) and the seller (Momentoes)It is your (The customer’s) responsibility to ensure that the order confirmation is accurate.

DESCRIPTION AND PRICE OF THE GOODS

The description and the price of the goods you order will be as shown in the order and shall remain valid for 30 days from receipt by you.

If an error in any of the details on the order are found by Momentoes we will inform you as soon as possible and offer you an option of reconfirming your order at the correct price or cancelling your order.

PAYMENT

Payment for the goods shall be made when you place your order

100% payment at the time of order.

Full payment must be received before we ship any product.

DELIVERY

Shipping times described are working days. Please check specified item for delivery.



The estimated date of delivery will be as set in the order Momentes will not have any liability for a failure beyond our reasonable control to deliver by the estimated date of delivery.

All impression kits are sent out within 3 working days, charms usually 30 days although this can vary in peak times.

Where prints have been returned and cannot be used (due to them not being defined enough, too dark or too light of a print) another kit will need to be send out, at a cost to the customer. We will advise if this is the case and it will lengthen the time it takes to dispatch the charms.



All P&P for finger print jewellery is free. All other products shipping will be added at check out.



We currently only ship within the UK.



Please ensure address is correct. We CANNOT be held responsible if the address is incorrect and your item is shipped there. 

 

ACCEPTANCE OF THE GOODS

You must check the goods on delivery. If the goods are delivered damaged or faulty you must inform us within 48 hours of delivery. If you do not inform us within 48 hours we will take no liability for the damaged or faulty goods. This does not affect your statutory rights.

You will be responsible for your goods once delivery is made.

EXCLUSIONS OF LIABILITY

The customer acknowledges that it has been advised that the production process used for fingerprint items is inappropriate for children less than 2 years. Therefore we recommend hand or foot prints until after 2 years of age.

We cannot guarantee that any person of any age will produce a well defined fingerprint. This varies from person to person, regardless of age.

The customer acknowledges that due to the purity of fine silver .999 jewellery is softer than .925 silver and therefore needs to be handled with special care. If worn every day the item may show signs of wear and tear and the detail may fade. This is more prevalent with charm bracelets, rings and keyring’s which are more prone to being knocked against hard surfaces.

YOUR CONSUMER RIGHTS - Refunds, Cancellations and Faulty items

Personalised items

 

Due to the items being personalised and custom made to order, we are unable to accept cancellation of orders once any work has commenced.

 

Hand crafted jewellery

 

For personal items, orders may be cancelled and a full refund given at any point until a print kit has been dispatched or work has commenced (Whichever occurs first) Once a kit has been dispatched we will make a small charge to cover the costs of the kit and the remaining balance will be refunded.

 

 

 

Where an item is faulty or wrongly personalised such as wrong spelling (i.e. different from the initial request) we will only send out a replacement or repair, free of charge on receipt of the faulty item (the cost of which will be refunded by us).

 

NB Please note that because the jewellery and keepsake items are made by hand there will be tiny imperfections such as scratches or words not lined up completely straight, however, this is not considered an error or incorrect personalisation but instead adds to the handmade nature of the work.

 

Please also be aware that as every item is made by hand and especially with fingerprints, items received may vary slightly from pictures and may require some artistic licence on our part with placements of prints.

 

*We reserve the right to place words and prints where we believe it will suit the piece based on the size etc. of what is ordered. This is the case with fingerprint jewellery and stamped items.

 

We will not offer a refund or exchange on products if you have made a mistake on the order form. Please ensure you fully check this before signing and placing your order.

 

Manufactured Personalised gifts 



Please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation.

Please do not include accents and special symbols as our processes will not allow this. This includes accents above and below the alphabetical or numerical text. If you enter these characters they will be replaced or removed No other characters can be used, no texting shortcuts or images like hearts < 3. Basic punctuation symbols like those found on a standard computer keyboard are acceptable.



Due to the font type used please refrain from using all capitals in your personalised message. If the message is all in capitals you will find the personalisation extremely difficult to understand and may even result in personalisation being missed off the product.

Personalised items take time to be manufactured, the expected despatch time is shown against each product.

As all items are made to order, we do not accept returns on personalised items, so please double check names, dates and spellings before ordering.

If your item has a manufacturing fault, or damaged in transit, please contact us, including a photo if appropriate and we can arrange a replacement.

Engraving

Engraving will be word for word from your instructions – No responsibility will be taken for spelling errors

A layout will be chosen for the best fit, responsibility cannot be taken if you do not like layout.

The items are engraved with a fine needle. The images will appear clearer in some lights than in others just as any engraving. Please note that these are not made in colour.



Colour



Please note that the colour of the product you receive may not match the colour as displayed on your computer monitor, if the colour is important to you you place the order at your own risk.





Non-Personalised items

Under the Distance Selling Regulations and Consumer Credit Contracts effective 13th June 2014, you as the consumer enters into a contract with us as soon as payment is made and therefore can cancel your contract with us at any time between the date the payment was made up to 14 days after the Royal Mail tracking system says it has been received by the addressee.

The costs of sending the items back due to cancellation will be met by the consumer and a refund will be given in the same manner as it was received within 14 days of the item being received by us. We do however reserve the right under the regulations to deduct an amount from the refund if the goods have been returned in a way that has diminished the value of the goods by handling them beyond that is necessary to establish their nature, characteristics and function.

*Please note that unless specifically requested we reserve the right to use the photos and testimonies that we take of your charms for marketing purposes on our website, Facebook and when demonstrating to customers our capabilities.

Data Protection and Privacy Policy

The information that is collected and held by us (such as addresses and email addresses) are held in accordance with the Date Protection Act 1998 and are never passed to a third party but is used for our own accounting and marketing purposes only. Please note that you can at any time contact us to have your email address removed from the list

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.



CANCELLATIONS

If you wish to cancel your order before you receive our confirmation email, please email momentoesgifts@yahoo.co.uk with CANCELLATION as the subject line.





Our Guarantee



Our commitment to providing personal customer service and product quality plays a key part in our success. Remember that some of our pieces feature natural materials and are handcrafted as a result items will vary slightly from piece to piece.



CONDITIONS OF SALE ARE FINAL.



Disclaimer



While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

Privacy Policy

This privacy policy sets out how Momentoes uses and protects any information that you give Momentoes when you use this website.

Momentoes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Momentoes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and payment details


• Contact information including email address


• Demographic information such as postcode, preferences and interests


• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment


• Internal record keeping


• We may use the information to improve our products and services


• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided


• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes


• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Personalised items

Due to items being personalised and custom made to order, we are unable to accept cancellation of orders once any work has commenced.

Hand crafted jewellery

For personal items, orders may be cancelled and a full refund given at any point until a print kit has been dispatched or work has commenced (Whichever occurs first) Once a kit has been dispatched we will make a small charge to cover the costs of the kit and the remaining balance will be refunded.

Where an item is faulty or wrongly personalised such as wrong spelling (i.e. different from the initial request) we will only send out a replacement or repair, free of charge on receipt of the faulty item

NB Please note that because the jewellery and keepsake items are made by hand there will be tiny imperfections, however, this is not considered an error or incorrect personalisation but instead adds to the handmade nature of the work.

Please also be aware that as every item is made by hand and especially with fingerprints, items received may vary slightly from pictures and may require some artistic licence on our part with placements of prints.

 

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