Scarlett Willow Designs
Ever since I was a little girl.....
My passion for jewellery started as a little girl, sifting through my mum’s jewellery box and draping pretty much all of it around my neck! It wasn’t just the sparkliness of the pieces that drew me to them, it was the story that each one told........my nan’s pewter necklace she bought in Scotland....the strange furry brooch that I think was dog shaped inherited from a distant relative.....Great Aunt Dodo’s fabulous string of pearls....the cameo set that my dad had bought...
Created by hand, each design begins with a little piece of my story. My inspiration for the jewellery you will see comes from nature, the forest that I walk in every day with my dogs, the river that flows at the bottom of my road and my countless trips to the coast. As the necklace or ring leaves for it’s new owner, I wonder what story it will tell in the future.....
Behind The Scenes
I moved into my current workshop in May 2016 and compared to my previous workshop, it’s a palace! I used to work in the attic of my old house but when we moved, top of the list for me was a groundfloor space with a view!
Sitting at the bench, looking out over the garden is where all my creating takes place, often joined by a naughty Burmese cat who likes to sit in the bench skin that is supposed to catch any dropped items. She seems to think it’s a fantastic place to sleep! You might also find a very large dog curled up by the door to the garden..... My workshop seems to have many of the characteristics of others I’ve been to, freezing in the Winter, baking in the Summer! There has been more than one occasion where I’m either covered in layers with the log burner blazing yet still being able to see my breath or so hot that soldering is an impossibility and wanting to dive into the koi fish pond! I wouldn’t have it any other way!
One thing any jeweller loves is tools and I’m no exception! The majority are quite old, bought second-hand from people who had bought them second-hand. I love to think about who owned them and wonder what they created with them. Right...better get back to work, although can you call it work when you love what you do?
ORDERING
Once an order has been submitted, you are entering into a contract with us to supply you with handmade jewellery items as described in the product details. Once accepted via email, this contract becomes binding. All contracts are subject to UK Law
For bespoke orders, an estimated dispatch time will be given once the details have been agreed and finalised.
All orders will be shipped within 1-3 working days, unless otherwise stated. During the festive period, some orders may be shipped within 7-10 days. If this is not possible, you will be contacted and either refunded, an alternative given or a date when the item can be shipped.
PRODUCT DESCRIPTIONS
Photographs of the items may be of the actual item you will receive or a close representation if more than one has been created. Due to the uniqueness of each gemstone and the nature of being hand-made, the right is reserved to sell items with minor differnces (ie difference in shade or pattern of the gemstone; differences in the leaves).
Due to an individual computer's monitor setting, the colours of the jewellery cannot be guaranteed to be 100% accurate. Every care has been taken to photograph the items accurately.
JEWELLERY
Some designs may feature pre-made components such as chains, charms and clasps. Not all of these are hallmarked due to them being below the weight at which UK Law requires hallmarking.
CONTENT
All content is subject to change without notice. Whilst every effort is made to keep this website updated, this may not always occur.
COPYRIGHT
The material, content and jewellery designs on this website is owned by Scarlett Willow Designs. Use or reproduction is prohibited unless written consent has been given. All rights reserved.
DISCLAIMER
No representations or warranties of any kind, expressed or implied, about the accuracy, reliabillty, suitability or availability of the information, products or related graphics contained on the website for any purpose.
As the gemstones used are completely natural, the colours and textures vary, as do the representation on different browsers and computer monitors.
Your privacy is very important and your email, delivery address or any other details will not be shared with any other party.
If you have joined our mailing list, the email address provided will not be passed on to any other companies. It will only be used by us to inform you about new products, news, special offers etc. You will only be added to the mailing list if you have 'opted in'. 'Opting out' is easy if you change your mind at any time.
You will only be contacted if necessary on matters arising directly from your order and not for any other purpose (unless you have signed up to the mailing list).
Shipping
All items will be presented in a gift box and posted in protective packaging.
All Mainland UK orders will be posted within 1-3 working days with free shipping. If this timescale can not be met for any reason, then you will be contacted as soon as possible.
For shipping outside of the UK, please contact me for a quote. I will give you a choice of shipping options with insurance highly recommended.
Returns/Refunds
If for any reason you are not entirely satisfied with your purchase, please contact me within 7 days via email and I will give you instructions for returns.
For your protection, it is recommended that a recorded delivery service is used for retuning items. Please ensure that the item is returned in their original condition and securely packaged. Once the item is received and checked, a refund (minus the postage) will be issued to you as soon as possible.
If you wish to cancel your order, please contact me as soon as possible. A full refund will be issued but if the item has already been dispatched, you must return the item at your own cost.
Earrings cannot be returned due to hygiene reasons; commissioned and customised pieces cannot be returned.
This does not affect your statutory rights.
In the unlikely event that an item is found to be faulty or damaged, please contact me as soon as possible and return the item within 7 days for a full refund or exchange.
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