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IH Jewellery

15
Waterside Close
PO32 6FW East Cowes,  Isle of Wight,  United Kingdom

British Made

badge

I work in Sterling Silver, Fine Silver and Gold and use precious, semi-precious stones and enamel.

Every piece  is made entirely by hand by me and no two pieces will ever be identical – each piece is unique.

 

I love the process of shaping metal to create a piece of jewellery that I have enjoyed making and that I hope you will treasure and enjoy wearing.

 I am happy to take commissions. Any questions please contact me.

 

Like what you see – please leave a review.

Shipping, Refund and Returns Policy





SHIPPING POLICY




Dispatch.



All my jewellery is handmade by me, smaller popular items I do try to keep in stock but otherwise items are made to order.



Small in-stock items will be dispatched within 3 working days of placing the order. Made to order items will take between 5-7 working days to be dispatched. If there are any unforeseen delays I will notify you.



Personalised items generally take 7 – 14 working days to be dispatched. Gold and made to order jewellery usually takes a little longer for despatch at around 2-3 weeks as Gold is only stocked to special order. Any time or date stated for delivery is an estimate only. If you require an item urgently for a special date or event please contact me and I will do my best to meet your request.



Delivery is charged as quoted to all UK addresses. Goods are sent out using Royal Mail and may require a signature upon arrival.



Orders are not posted Sundays or Bank holidays.



International.



Customs: Please be aware that you may be required to pay import duties/ taxes upon delivery according to the laws of your country.  Please therefore check your country’s threshold for paying customs duties prior to purchase.



 






 




PRIVACY POLICY.




This privacy policy sets out how IH Jewellery uses and protects any information that you give when you use my website. I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using the website, then you can be assured that it will only be used in accordance with this privacy statement. IH Jewellery may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.



WHAT IH JEWELLERY COLLECT.



I may collect the following information:





  • Your name




  • Contact information including email address and telephone number.




  • Delivery and billing address




  • Item purchased, value and method of payment.





The information is collected through the completion of online, in store or telephone orders and is used solely for the purpose of fulfilling the order. Details are also collected through enquiries, emails and quotes. Our lawful basis for collecting the information is contractual; your information is required for the fulfilment of the order. 



WHAT IH JEWELLERY DO WITH THE INFORMATION WE GATHER.



I require this information to understand your needs and provide you with a better service, in particular for the following reasons:





  • Internal record keeping.




  • Creating, dispatching and if necessary, contacting you regarding your order.




  • I might use the information to improve our products and services.




  • I might periodically send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided. I will only do this IF you have consented to receiving such information via any electronic communication.





IH Jewellery is legally obligated to hold any data relating to orders for a minimum of seven years for HMRC.  Any details used regarding the processing of your order are used as IH Jewellery has a legitimate interest.



INFORMATION SHARING AND DISCLOSURE.





  • Your information is shared with third parties when necessary for the completion of your order. I engage certain trusted third parties to perform functions and provide services to IH Jewellery, such as delivery companies, e-commerce platforms and trusted payment processors, but only to the extent necessary to perform these services.




  • If I sell or merge my business, I may disclose your information as part of the transaction, only to the extent permitted by law.




  • IH Jewellery may collect, use, retain, and share your information if I have a good faith belief that is reasonably necessary to: a) respond to legal process or to government requests; b) enforce my agreements, terms and policies; c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or d) protect the rights, property, and safety of my customers, or other.





NEWSLETTERS.



By subscribing to any newsletters that IH Jewellery might produce, you are agreeing to me sending out information on promotions, new collections and news I feel might be of interest to you relating to IH Jewellery. IH Jewellery will never share your details with other third-party companies. If at any time you wish to unsubscribe, this is easily done by clicking on the ‘Unsubscribe’ link which is provided at the bottom of each email sent.



SECURITY.



IH Jewellery are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical and electronic procedures to safeguard and secure the information that is collected online.



HOW IH JEWELLERY USES COOKIES.



A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.



IH Jewellery uses traffic log cookies to identify which pages are being used. This helps me analyse data about web page traffic and improve my website in order to tailor it to customer needs. This information is only used for statistical analysis purposes and then the data is removed from the system.



Overall, cookies help to provide you with a better website by monitoring which pages you find useful and which you do not. A cookie in no way gives access to your computer or any information about you, other than the data you choose to share. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



GOOGLE ANALYTICS.



Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of this website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.



You can read more on how Google Analytics works here: https://policies.google.com/privacy/partners.



DATA RETENTION.



IH Jewellery retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, IH Jewellery may also be required to retain this information to comply with any legal and regulatory obligations, to resolve disputes, and to enforce any agreements. The data is generally for 7 years, though may be longer if the business requires.



CONTROLLING YOUR PERSONAL INFORMATION.



IH Jewellery will not sell, distribute or lease your personal information to third parties unless with your express permission or are required by law to do so. Your personal information may be used to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.



You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to IH Jewellery, 15 Waterside Close, East Cowes, Isle of Wight. PO32 6FW. UK.  If you believe that any information is currently being held about you is incorrect or incomplete, please write to or email us as soon as possible at the above address. Any information found to be incorrect will be promptly corrected.



If you are not happy with any aspect of how data is collected and used, you have the right to complain to the Information Commissioner’s Office (ICO) the UK supervisory authority for data protection issues (www.ico.org.uk). IH Jewellery would be grateful if you would contact us first if you do have a complaint, so we can try to resolve it for you.




REFUND POLICY




If for any reason you are not completely satisfied with your online purchase and would like an exchange or refund please contact me as soon as possible after receipt explaining the problem but no later than 14 days after receipt. Return the item to me in its original packaging in an unworn condition within 30 days of receipt. Personalised orders can not be refunded unless faulty.



CANCELLATION / RETURN / EXCHANGE POLICY







*Unless the item is damaged or faulty the buyer is responsible for all return postage costs. Refunds are made via the same payment method you used online.



*Make sure the item is returned unworn and in its original condition. The buyer is responsible for any loss in value. 



*Please include the original packaging in the return package.



*Do ensure that you obtain proof of postage from the Post Office. Return using a tracked service and send me details of tracking number. I cannot be held responsible for items that are lost in transit whilst being returned to me.



*Do enclose your original invoice or a note with your contact and order details and ensure it is returned within 30 days from the date of delivery to the address below:



*If I find that the product has not been returned to me in fully resalable condition, I reserve the right to refuse a refund or exchange on the item.



*In the event of an exchange a re-delivery charge of £5 will be applied or £10 for items sent internationally.



Exempt from any exchanges or refunds are bespoke pieces and items that have been customised to a customer’s request. When adding any item to your Cart please make sure that any sizes, stone or metal types selected are accurate. Rings cannot be returned if they have been made using the customer supplied size. Resizing cannot be done if the ring contains stones.



PLEASE NOTE: For hygiene reasons earrings can only be returned if they have ear wires. Post and scroll fittings cannot be returned.



Please send your returned items to:



Ian Haigh, IH Jewellery, 15 Waterside Close, East Cowes, Isle of Wight, PO32 6FW, UK.



For security do not mention “jewellery” anywhere in the address and make sure that the item is returned using the appropriate Royal Mail Track & Trace, signed for service and insured for the full value.




No auctions are currently available for this product.

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Opening Hours:

Sunday
00:00-23:59
Monday
00:00-23:59
Tuesday
00:00-23:59
Wednesday
00:00-23:59
Thursday
00:00-23:59
Friday
00:00-23:59
Saturday
00:00-23:59

Today's Opening Hours:
0:00-24:00 

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