CUSTOM PERSONALISED JEWELLERY AND GIFTS - PLEASE READ BEFORE ORDERING
It is very important that you read and understand this information before placing your order for custom, personalised fingerprint, handprint, footprint, pawprint or horse print jewellery.
If there is something that you do not understand, please get in touch.
We are very friendly and are always here to help.
Each custom gift and piece of jewellery created by Sophia Alexander is individually made by skilled craftsmen and women.
They are all handmade and not “manufactured” in any way.
At Sophia Alexander we guarantee the quality of our castings; our craftmanship; the quality of the precious metals and other components used.
THINGS YOU SHOULD BE AWARE OF
At Sophia Alexander, the jewellery we produce is completely bespoke and handcrafted. Although we provide you with approximate product colours, dimensions and weights, variations in size and the surface appearance of precious metals may occur and should be expected.
For example, our charms are described as approximately the size of a 5 pence piece. This should be used as a guide, not an absolute.
Please note that images may not be displayed at their actual size and that different computer monitors may also alter the perceived sizes of products and the colours of the different precious metals.
They have large flat surfaces and tiny casting imperfections may be apparent,particularly on the reverse.
* This is the nature of casting large, flat pieces and should be expected in hand made gold and silver fingerprint jewellery. They are in no way manufacturing faults.
If we do not feel that the fingerprint submitted is suitable, we will inform you immediately.
Please be aware if purchasing as a gift needed for a specific occasion or deadline, that this can happen.
Therefore, as completely bespoke, handcrafted pieces, unless there is a production fault, we do not accept returns on these items and do not offer any sort of refund.
If, in the very unlikely event that you find a problem with any piece of jewellery or keepsake created by Sophia Alexander, please inform our customer care team within 7 days of receipt. If this were to happen, we would of course immediately restore your piece. Customer service is of utmost importance to us.
If this were to happen, you should return the item in the same condition that you received it, in suitable packaging to avoid damage in transit and with suitable postal insurance.
Please note, that every single item of jewellery is fully photographed prior to shipping to protect us from foul play.
It is our clients own responsibility to clean and store items of jewellery correctly and to check all attached chains and attachments for wear & tear.
Please refer to our Terms & Conditions page.
CAST FINGERPRINTS FOR INFANTS
At Sophia Alexander, we do not recommend fingerprinting infants below the age of 18 months, as before this, we find that their prints have not fully developed.
Instead you will see a lovely little dimple where the finger tip has pressed, but no pattern detail.
Some infants have amazing prints at a much younger age, whereas with some, their print is still not wonderfully clear 18 months, 2 years or more.
If, when you submit your prints we find that this is the case, we can simply try again at a later date for no additional charge.
INK FINGERPRINTS FOR INFANTS
Ink fingerprinting is often not suitable until children are much older as prints in young children are not defined enough for the pattern to be clearly seen in ink.
We have seen many cases where children of 10 or 12 years still do not have a clear enough print.
We will always send you a ink fingerprinting kit to see if you can get a successful print. If the print is not clear enough, we can simply try again at a later date for no additional charge.
As an alternative, we often engrave hand prints and footprints onto rings for infants with undefined prints. This process is suitable from birth.
FINGERPRINTS FOR ADULTS
Although there is no upper age limit for fingerprints, a persons skin elasticity does
decrease with age and fingerprint ridges can become less prominent. This can make the prints look blurred and less detailed.
Many adults have wrinkles and scars over their finger tips. These can appear as missing sections in the ink print, but they are still very much part of your individual print.
This is most often found in elderly people; people with certain medical conditions and people who work in occupations where there is a lot of wear on their hands.
Some people naturally have less defined fingerprints than others. This can simply be hereditary.
We recommend that you submit you prints so that we can test how well they will translate onto your chosen piece of fingerprint jewellery.
If you have chosen an engraved fingerprint ring, our engraver is happy to ‘fill in’ any missing sections of the fingerprint if that is what you would like us to do, but we will always liaise with you and give you our advice at every stage of the process.
Whilst we can ‘clean up’ and edit fingerprint impressions, unfortunately, we cannot
completely recreate a print if it is not there.
We cannot reconstruct cast fingerprints in any way.
CHOICE OF JEWELLERY DESIGN
Most of the jewellery produced can be personalised with the text of your choice. This may be your loved ones initials, name, date of birth, or a special message significant to you.
It’s important to note that the amount of text is limited by the shape and size of the charm chosen and where you would like it positioned.
Certain designs will not be able to accommodate very long names or messages on the front.
Professional hand engraving allows very tiny and precise lettering for customers who would like a small piece of jewellery, but with the text of their choice.
It is also important to note that adult prints, being much larger will fit onto most, but not all styles of pendant. You will be advised when you place your order.
All our silver and gold jewellery has a wonderfully heavy, strong and durable quality. We craft these prices with the intention that they will last for generations, keeping in mind your ability to wear them every day.
DOUBLE SIDED JEWELLERY AND KEEPSAKES
We are frequently asked to make double sided pieces where where is a fingerprint, handprint, footprint or pawprint on each side.
Although we will often engrave or frost the reverse of our pieces, we cannot add a second print, or make double-sided items, as although possible, these p ieces would be extremely thick and heavy at approximately 4mm.
At Sophia Alexander, we do not recommend that any of our jewellery is worn by or played with by children due to small parts.
Our jewellery is not designed or intended for children and it is not a children's item or toy.
Parents or guardians hold responsibility for the safety of children.
Sensible precautions should be taken and supervision given if jewellery is worn by any child of any age, even older children.
Jewellery should never be placed into the mouth under any circumstances to avoid choking hazards.
We also recommend that all pieces are removed whilst sleeping, bathing or playing sports.
When you purchase any item of jewellery from Sophia Alexander, you agree to adhere to these terms.
CARE AND ADVICE
All precious metals tend to tarnish naturally, even when not worn.
They will tend to tarnish more readily if they come into contact with certain things. These include hairspray, perfume, paint, latex, chlorine, rubber, food, cleaning products, salt water and damp, humid conditions.
We strongly recommend your jewellery is removed when swimming and is not sprayed with perfume or unsuitable cleaning products.
Jewellery will also naturally tarnish when handled due to the natural oils on your fingers and light tarnishing may occur when worn close to the skin.
The ageing process will inevitably speed up if you wear your jewellery every day, if you hang it on a chain with other items, or if you hang it on a key ring.
It is important to regularly check all chains and attachments for wear & tear so that you do not lose your jewellery.
We recommend that when cleaning any item of fingerprint jewellery, that you avoid any excessive cleaning or polishing of the actual fingerprint. In production, we do not polish the fingerprint itself as this is not necessary.
Although all items are cast in solid metal, this area of each piece is highly detailed and could potentially still be damaged.
If you decide in the future to have your piece professionally re-polished, you can return it to us and we will arrange this for a small additional cost. If you go to another professional, please make them aware that they should avoid the fingerprint area. We cannot take responsibility for damage to jewellery caused by you or other 3rd parties. Please refer to our Terms & Conditions page.
CLEANING YOUR JEWELLERY
The best way to clean your jewellery is to gently polish or buff with a soft polishing cloth.
A small grey jewellery polishing cloth is included with every piece ordered.
It is always better to clean your jewellery lightly and often, rather than waiting for tarnish to build up.
Please note that certain silver dips or clear liquid cleaners may damage gemstones, particularly pearls.
We cannot recommend chemical cleaners as they vary too much.
STORING YOUR JEWELLERY
If you wish to keep your piece of jewellery as a keepsake, or if you do not wish to wear it for a while, we recommend that you wrap it in acid-free tissue paper and store it safely away. It is always best to store individual pieces separately.
All silver Sophia Alexander jewellery comes with a Town Talk anti-tarnish tab enclosed within its box. This helps to eliminate risk of precious metal tarnish for 12 months.
Anti-tarnish tabs are non-toxic, but as with all of our jewellery, we recommend that they are kept out of reach of children.
A FEW ADDITIONAL FACTS
A fingerprint is the impression left by the ridges on a human finger, when the fingertip is pressed onto a surface. It has a pattern of whorls and lines completely unique to each individual.
It is beautifully detailed, perfectly unique, difficult to alter, and will remain for the entire life of a person.
Every fingerprint is unique, but there are three main fingerprint pattern types that we frequently see. We call these “whorls, loops and arches”.
We see the patterns in each unique piece of jewellery we make and although they are all lovely, we are particularly fond of the tiny ones!
Fingerprints have been used to add decoration to pieces of pottery & art since ancient Babylonian times, where they were also used as signatures and they have even been discovered on the walls of tombs in ancient Egypt.