Postage & Packing:
Costs:
Completed pieces will be sent by Royal Mail Special Delivery which does require a signature
Postage & Packing cost is not included in the prices quoted on the website as the cost of postage is determined by the weight of the whole package - as at 16/02/2019 costs are £6.50 up to 100g and £7.30 up to 500g (as a guide a bracelet is normally just under 100g. If hair is returned with it the weight is normally then over 100g)
Delivery:
The time from receiving your order to completion and posting is normally 2 to 4 weeks. At busier times, such as Christmas, this can be 4 to 8 weeks. If you need your order for a specific date please do let me know when you place your order or get in touch.
If you need your order in less than 2 to 4 weeks do get in touch as it may be possible, depending on how busy I am.
Hold Your Horse cannot be held responsible for items lost or damaged in the post - Items will be sent to you using Special Delivery, which does require a signature.
50% of the cost of an order is payable when the order is placed, with the remainder due on completion.
Any hair remaining when a piece is finished will be returned if requested on the original order.
Returns & Refunds:
As the pieces are all made to order refunds will only be made if the item is faulty
If an item is faulty please contact me before returning.
Refunds will only be given if the fault cannot be rectified.
Payments
By credit or debit card or PayPal account:
Payment can be made through the website using any credit or debit card or PayPal account. You do not have to have a PayPal account – just follow the non-account instructions
By cheque:
I am happy to accept cheques made payable to ‘L D Farrington’ – note that the time taken for the cheque to clear will add time before I commence work on your order.
By BACS - bank transfer
Just contact me for details
